YAZAN ALDARARJEH

• Manage the Operations Team, ensure customer satisfaction by providing the highest quality services delivered to clients, resolving relevant problems and concerns, and ensuring all Daily, Monthly and Quarterly operations are accomplished according to the highest standards (settlement and reconciliations, Net Clearing Position (NCP) Files). To comply with CBJ obligations and regulations and ensure 100% service delivery.

• Manage tellers' matters, to ensure full efficiency of booth performance, and perform financial operations of settlement and reconciliation, Tellers Balance, Teller's New and current users.

• Manage Agents' creation, activation, and perform financial operations of settlement and reconciliation.

• Managed daily operations, ensuring smooth workflow and timely completion of tasks.

• In advance handle issuing and add value services related to cards of both types (Debit linked to wallet & Standalone prepaid), plus handling Acquiring through Cybersource on-boarding.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicate product features and benefits, helping customers make informed purchase decisions.
• Investigated and resolved customer inquiries and complaints quickly.

• Reduced operational risks by conducting periodic system audits and vulnerability assessments.
• Coordinated secure system access of users to various department systems and platforms.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Built, repaired and installed computer-related hardware based on deployment procedures.

• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Assisted with development and distribution of marketing materials for facility.
• Provided services efficiently and with high level of accuracy.
• Increased customer service ratings through personable service.
• Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
• Implemented successful strategies to increase customer satisfaction.
• Analyzed and evaluated business data to identify opportunities for improvement.