Yazan Al-Smadi
Amman
Summary
I'm Highly motivate front desk receptionist with over 2 years of experience in hospitality field. Proven track record in providing exceptional guest service, managing reservations, and solving inquires and complaints. Strong communication skills and very good command in English.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Marriott Dead Sea Resort & Spa
07.2023 - 10.2024
- Welcome and greet guests.
- Answer and direct incoming calls.
- Inform guests of hotel rates and services.
- Make and confirm reservations for guests.
- Ensure proper room allocation.
- Register and check guests in.
- Confirm relevant guest information.
- Verify guest's payment method.
- Verify and imprint credit cards for authorization.
- Issue room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Receive and transmit messages for guests, retrieve mail, packages and documents such as faxes for guests.
- Listen and respond to guest queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Complete and maintain any incident reports, daily activity reports or other reports requested by management.
- Manage conference room bookings and scheduling.
- Close guest accounts and check guests out.
- Review accounts and charges with guests during the check-out process.
- Process accurate payment of guest accounts.
- Monitor visitors to the hotel.
- Enforce rules and policies of the hotel, maintain a neat and orderly front desk and reception area.
Receptionist & operator
Landmark Amman Hotel & Conferences Center
Amman
05.2022 - 10.2022
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions and requests.
- Answer and forward phone calls and manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Assist with administrative and clerical tasks as needed
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges
- Setup conference calls in different locations and time zones.
- Update directory information on the front office software.
- Provide relay service for hearing-impaired guests.
- Provides a paging service for hotel guests and employees.
- Process guest wake-up calls.
- Knows what action to take when an emergency call is required.
- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
- Assists in reporting telephone equipment or service complaints and problems.
Receptionist & operator
Holiday Inn Resort Dead Sea
06.2021 - 12.2021
- Greet all guests and assist them with check-in and check-out.
- Respond to all guest questions and requests.
- Answer and forward phone calls, and manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
- Assist with administrative and clerical tasks as needed.
- Must be polite and courteous while answering the phone.
- Open and close telephone functionality on the hotel front office software.
- Keep records of calls placed and received by all departments and recording the call charges.
- Setup conference calls in different locations and time zones.
- Update directory information on the front office software.
- Provide relay service for hearing-impaired guests.
- Provides a paging service for hotel guests and employees.
- Process guest wake-up calls.
- Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
- Assists in reporting telephone equipment or service complaints and problems.
Ramp Supervisor
Jordan Aviation
Amman
09.2019 - 03.2020
- Inspecting equipment to insure it is safe and operational, such as froklifts, cranes, scaffolding, and other equipment used in construction.
- Acting as a liaison between construction site personnel and the company's management team.
- Coordinating with other departments to ensure that materials are delivered on time.
- Identifying potential hazards and taking steps to prevent accidents from occurring.
- Supervising workers to ensure that they comply with safety regulations and company policies.
- Ensuring that all necessary paperwork is completed for each project.
Operation Supervisor
Al-Fairouz Car Rental
Amman
03.2019 - 09.2019
- Answer rental request via phone and email.
- Responsible for cash flow as daily receipt and payment bonds from customers and employee.
- Book and enter car reservations and sending confirmation details to customers.
- Enter all data in Google online sheet and follow up on them.
- Follow up with customers after long reservation like maintenance, renewal, payment.
- Responsible to open and close or extending contracts for customers.
- Create roster for employee on duties then fill it when they take leaves or sick leaves.
Education
Tourism Management -
Hashemite University
Amman, Zarqa07.2019
Skills
- Problem solving
- Data analysis
- Reporting
- Microsoft Office (Word)
- Microsoft Office (Excel)
- Microsoft Office (PowerPoint)
- Excellent communication skills
- Team building skills
- Decision making
Languages
English
Arabic
Timeline
Front Desk Agent
Marriott Dead Sea Resort & Spa
07.2023 - 10.2024
Receptionist & operator
Landmark Amman Hotel & Conferences Center
05.2022 - 10.2022
Receptionist & operator
Holiday Inn Resort Dead Sea
06.2021 - 12.2021
Ramp Supervisor
Jordan Aviation
09.2019 - 03.2020
Operation Supervisor
Al-Fairouz Car Rental
03.2019 - 09.2019
Tourism Management -
Hashemite University