Yazan Abu Dalo
Customer Service
Amman,AM
Summary
Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Bank Customer Service Representative
Safwa Islamic Bank
Amman, Jordan/Amman
10.2016 - Current
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns. etc
Bank Teller
Jordan Dubai Islamic Bank
Irbid, Jordan/Irbid
09.2014 - 10.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Educated customers on use of banking website and mobile apps.
- Accessed computerized financial information to answer questions related to specific accounts.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins. etc
Education
Bachelor of Accountancy - Accounting And Finance
Yarmouk University
Jordan/Irbid 10.2010 - 06.2014
Skills
Loans
training
October 2014 E-Fawaterkom
March 2015 customer service
February 2015 local and international transferring and policy program
March 2015 Archiving system
April 2015 customer service program
HR program ( started march 2015, ended june 2015)
July 2015 detecting and counterfeiting currencies
February 2017 FATCA program
July 2018 Anti-money laundering and terrorist financing
from July 2020 to August 2020 , Outward bank transfers bank (Online)
August 2020 the basics of Islamic banks
April 2021 Information and cyber security
from October 2020 to November 2020 Manage Operating risks
February 2021 Safewatch program
Timeline
Bank Customer Service Representative
Safwa Islamic Bank
10.2016 - Current
Bank Teller
Jordan Dubai Islamic Bank
09.2014 - 10.2016
Bachelor of Accountancy - Accounting And Finance
Yarmouk University
10.2010 - 06.2014
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