Yasmeen Nasr
Amman
Summary
Graduate of Public Administration with solid experience in call center operations within the financial and exchange sector. Skilled in customer service, communication, problem-solving, and compliance monitoring. Strong ability to work under pressure, manage priorities, and support administrative and financial operations with accuracy and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Coordinator & System Management
Alawneh Exchange
Amman
01.2025 - Current
- Coordinate between branches to align sales efforts and monitor progress.
- Collect and organize sales data from branches for reporting.
- Prepare periodic reports to support management decisions.
- Ensure follow-up on branch actions and completion of assigned tasks.
Call Center Agent
Alawneh Exchange
Amman
01.2022 - Current
- Fully responsible for the company’s Leader System for monitoring cash follow-ups (remittances & currency exchange).
- Respond to customer inquiries and provide accurate information on services and currency rates.
- Handle and resolve customer complaints efficiently and professionally.
- Coordinate with branches to ensure accurate completion of financial transactions.
- Monitor branch processes to ensure compliance with company policies and regulatory standards.
- Conduct client communication and collect feedback to assess service quality.
- Manage incoming/outgoing calls, update customer records, and support overall operations.
- Handled customer inquiries and resolved issues efficiently.
Education
Bachelor’s Degree - Public Administration
The University of Jordan
Skills
- Strong communication
- Customer service
- Teamwork
- Problem-solving
- Decision-making
- Time management
- Work under pressure
- Adapt to dynamic environments
- Proficient in systems
- Databases
- Reporting tools
- Financial monitoring
- Compliance
- Sales coordination
- Accuracy
- Professionalism
- Continuous improvement
Certification
- Anti-Money Laundering (AML) Awareness Training - Alawneh exchanges - 2024
- Anti-Terrorism Awareness Course
- Work Preparedness/ Readiness Program – 25 hours, CARE Organization
- English Language Conversation Certificate – Ministry of Labor
- Communication Skills & Work Ethics – Enjaz Foundation
- Online Marketing Certificate – Google
- English Language Skills – RIAM Foundation
- Computer Skills – RIAM Foundation
Languages
- Arabic
- English
Timeline
Sales Coordinator & System Management
Alawneh Exchange
01.2025 - Current
Call Center Agent
Alawneh Exchange
01.2022 - Current
Bachelor’s Degree - Public Administration
The University of Jordan