Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yara Jarrar

Yara Jarrar

Customer Experience & Operations Professional
Amman

Summary

Dynamic Customer Experience Specialist with a track record of leading teams and delivering exceptional service. Skilled in problem-solving and communication, with a creative approach to customer engagement. Ready to bring my expertise to a remote role.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Team Leader & Operations Coordinator

Buffalo Wings & Rings
01.2025 - Current

1. Lead and coordinate a team to deliver exceptional customer experiences, ensuring operational efficiency and customer satisfaction.

2. Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. (from the expert recommendations)

3. Train and mentor team members, fostering a positive work environment and enhancing overall team performance.

4. Handle customer inquiries and complaints with professionalism, maintaining high service standards.

Bartender & Service Specialist

Buffalo Wings & Rings
01.2024 - 01.2025

1.Created unique drinks, showcasing creativity and enhancing customer experiences.

2.Designed the coffee menu from scratch, expanding the product line and boosting engagement.

3.Maintained checklists for inventory accuracy and operational efficiency.


4.Connected with customers instantly, using exceptional communication skills to enhance their experience.

Team Leader & Operations Coordinator

Backyard
08.2023 - 01.2024

1.Managed daily opening and closing procedures, including cash handling and inventory checks, ensuring operational efficiency.

2.Supervised and coordinated staff, maintaining high service standards and a positive team environment.

3.Handled customer inquiries and orders with precision, delivering exceptional service and satisfaction.

Waitress

Tipsy Cow
06.2023 - 07.2023

1.Delivered exceptional food and beverage service at high-profile events, including American and Canadian embassies.

2.Built strong client relationships, becoming a trusted and favored server among embassy guests.

3.Adapted quickly to diverse environments, excelling in private catering and high-pressure settings.

Barista

Books@Cafe
01.2023 - 06.2023

1.Opened the barista section, ensuring readiness and operational efficiency.

2.Maintained cleanliness and prepared setups for evening shifts, streamlining transitions.

3.Handled high-pressure periods with speed and accuracy, maintaining service quality.

4.Assisted as a waitress during peak hours, showing versatility and teamwork.

Education

Bachelor of Science - Artificial Intelligence

Al-Zaytoonah University of Jordan
Amman, Jordan
04.2001 -

Skills

    Team Supervision & Leadership

    Operational Efficiency & Quality Control

    Customer Experience Management

    Problem Solving & Conflict Resolution

    Adaptability & Versatility

    Creativity & Innovation

Timeline

Team Leader & Operations Coordinator

Buffalo Wings & Rings
01.2025 - Current

Bartender & Service Specialist

Buffalo Wings & Rings
01.2024 - 01.2025

Team Leader & Operations Coordinator

Backyard
08.2023 - 01.2024

Waitress

Tipsy Cow
06.2023 - 07.2023

Barista

Books@Cafe
01.2023 - 06.2023

Bachelor of Science - Artificial Intelligence

Al-Zaytoonah University of Jordan
04.2001 -
Yara JarrarCustomer Experience & Operations Professional