Yamen Farajat
CIS Student | Sales & Customer Service Specialist
Aqaba
Summary
Motivated IT student majoring in Computer Information Systems at the University of Jordan. Experienced in sales and customer service through previous roles in hotel reception and adventure park environments. Skilled in communication, teamwork, and handling customer needs efficiently. I am good in English and seeking a dynamic sales position in a fun, interactive environment like a theme park.
Overview
1
1
year of professional experience
Work History
Receptionist
Sedra View Hotel
10.2024 - 06.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales and Receptionist
Rise Adventure Park
09.2024 - 09.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Bachelor`s Degree - Information Technology
University of Jordan
Aqaba 04.2001 -
Skills
Customer and client relations
Organization skills
Data inputting
Security
PC proficient
Calm demeanor
Call redirection
Meticulous and organized
Adaptability and flexibility
Reliability
Team collaboration
Visitor and customer relations
Problem-solving aptitude
Adaptability
Interpersonal skills
Timeline
Receptionist
Sedra View Hotel
10.2024 - 06.2025
Sales and Receptionist
Rise Adventure Park
09.2024 - 09.2024
Bachelor`s Degree - Information Technology
University of Jordan
04.2001 -