Wisam Omar Khalil
Jerusalem,AM
Summary
IT professional with extensive experience at Chemonics International, specializing in network troubleshooting and system administration. Demonstrated success in improving IT security compliance and optimizing project IT systems. Effective communicator with strong English skills, skilled in training personnel and implementing IT solutions.
Overview
21
21
years of professional experience
Work History
Short Term-IT consultancy
Chemonics International
10.2021 - 10.2023
- Troubleshoot project IT systems, Endpoint, and network problems, diagnose, and resolve hardware, software, or network issues.
- Install, configure, and maintain computer hardware, system software (operating systems) and applications.
- Provide timely technical support and training to project personnel.
- Provide maintenance and control of software and hardware related to servers, firewalls, switches, computers, laptops, printers, scanners, etc.
- Liaise with Chemonics’ home office IT teams to ensure project compliance with enterprise IT-related policies and procedures.
- Ensure that the project IT systems are compliant with Chemonics’ IT Security Standards.
- Add or remove devices from Azure Active Directory/Microsoft Endpoint Manager.
- Reset users’ passwords and MFA settings when needed.
- Administer and maintain the local area network (LAN), including switches, access points and firewalls.
- Administer and manage IT equipment, including inventory management, software versions, updates, licenses, etc.
- Research new IT applications with the objective of optimizing office functions.
- Facilitate GTI-directed security remediation actions on devices, networks, and Applications.
- Communicate corporate IT policies to local staff.
IT Manager
DAI International
Amman
01.2023 - 05.2025
- Local network maintenance and installation (cabling, switches, and NIC configuration TCP/IP, NAT, TCP/IP printing, Windows network, and domain services on TCP/IP).
- WAN connectivity and maintenance (Internet connection and services, and device configuration and maintenance);
- Server and server application maintenance (Hardware integration, Windows 2012 / 2016 / 2019 server maintenance, Hyper-V, windows updates and software patch management, antivirus maintenance and monitoring, backup services);
- Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro and 11 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation, and troubleshooting).
- User support and training;
- Management and supervision of support provided by local companies (ISP or other provider or IT services);
- Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware, and software changes, issues, updates, and user registration, updates, and termination.
- Provide assistance in the procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT standards and procedures).
- Communicate with the OIMT IT Operations team regarding the implementation of special features on the system.
- Assist local office staff in properly inventorying IT equipment.
- Conduct IT assessments for beneficiaries, and produce reports per DAI OIMT procedures.
- Prepare procurement specifications and SOWs for IT procurements per DAI standards.
- Review all IT procurement requests in TAMIS.
- Assist the HR and Logistics Officer with annual IT inventory and software audits.
- Maintain a good knowledge and understanding of all policies and procedures, as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual.
IT Manager
USAID-Cities Project
02.2017 - 09.2021
- Maintain and Manage hardware, software and connectivity aspects of all project systems for information and communications technology, including office 365, manage to deploy network, Hardware appliances, and all the IT needs.
- Managing users accounts over Microsoft Endpoint management software.
- Managing network security through Sophos Intercept X advance.
- Manage firewall policies, rules and content filtering.
- Manage wireless and wired-network implementations.
- Ensure all data is backed up daily in accordance with the backup policy.
- Conduct maintenance of systems monthly, in accordance with IT procedures.
- Ensure that all staff s aware of IT policies and they are following the rules and regulations.
- Establish and implement security policies and procedures (File structuring, antivirus, routine backup …etc).
- Assist procurement department with purchasing IT equipment as needed for the project and project stakeholders (such as Ministry of Interior and Ministry of Local Affairs).
- Develop strategies for maintaining and advancing the IT infrastructure.
- Perform additional tasks as required by the finance and operations director and project leadership
- Provide regular reports to the supervisor.
- Help the Jordanian municipalities and governorate counterparts to do the necessary IT assessment for IT infrastructure’s promotions.
IT Security Specialist
Pharma International Institute
08.2015 - 02.2017
- Develop plans to safeguard computer files against unauthorized modification, destruction or disclosure.
- Choose, implement, monitor and upgrade computer anti-virus and malware protection systems.
- Encrypt data transmissions and erect firewalls to conceal confidential information during transmit.
- Implement password authentication to keep unauthorized users from accessing sensitive data files.
- Modify security files to incorporate new software, correct errors, and change user access status.
- Perform risk assessments and tests on running data processing activities and security measures.
- Educate workers about computer security and promote security awareness and security protocols.
- Keep accurate and current backup files of all-important data on the shared corporate network.
- IT security pros who specialize in computer forensics gather evidence for prosecuting cybercrimes.
- Computer forensics specialists can set up & operate an investigator’s lab, and process computer crime scenes.
- Establishing and updating Current Pharma’s Information System’s Policies and Standard of procedures.
- Implementing and getting certificates of ISO/IEC 27001:2013 Information Security
IT Specialist
USAID-Funded (SIYAHA I, SIYAHA II PROGRAM, Economic Growth through Sustainable Tourism Project (EGST) and Building Economic through sustainable Tourism Project (BEST))
04.2006 - 08.2015
- Installing and configuring MS windows Server 2008 and 2003 Standard and Enterprise editions.
- Installing and configuring MS Exchange Server 2003 and 2007 Standard edition.
- Setup, configure and maintain Siyaha.org Domain including the following subtasks:
- Active Directory Users and computers.
- DHCP.
- DNS.
- Shared folders with appropriate Permission regarding Project Policy.
- Network printers.
- Installing and maintaining AVAYA Telephony system (Digital Telephony system):
- Creating, editing and deleting Telephone extension over Accudial Software.
- Reporting and creating monthly international phone calls for specific users.
- Managing and maintaining basic tasks of Kaspersky 8 End Point on both Console Management on the server side and End users.
- Track all IT equipment bought by the project for external sites and ensure they are delivered and installed correctly.
- Provided installation, troubleshooting and training End users of project’s grantees.
- Prepared, issued, and evaluated Request for Proposals (RFP) and Request for Quotations (RFQ) as needed for IT procurements made by IT department along with supervision of project’s procurement and grants department.
- Handling IT Tenders for local and Tourism ministry, workshops, Authorities regions by deploying network system (including wiring, truncating the walls) and deploying Servers with the appropriate Operating systems associated with the appropriate software (Exchange Server, Backup software, total protections software and implementing the system for national institutions like Petra Tourism Development Regional Authority (PTDRA) and Petra Archeological Park (PAP) in Jordan.
- Assist IT-AV of the Project’s major events held By ministry of Jordan Tourism Development.
IT Technical Support
USAID-Funded (AMIR PROGRAM)
05.2005 - 12.2005
- Short Term IT Assistant, Assist in The Inspection of IT Equipment like Attaching computers, join it on Company’s domain, installing and updating Microsoft products, and Non-IT Equipment like inventory all equipment of company and others related to the institution.
Junior Technical Support
Scientific for Computers and System
06.2004 - 09.2004
- Training Field: Attaching computers, install stingers and latest virus definitions of Norton Anti-virus, install and format windows (98, 2000, XP).
Education
High Diploma Degree - Computer Information System
Arabic Academy for Banking and Financial Science University
01.2006
B.Sc. - Computer Science
Applied Science University
01.2004
Skills
- Modeling Tools: Visio
- Office tools: MS Word, Excel, and PowerPoint
- Very good English language skills in reading, speaking and technical writing
- At the beginner level in the Spanish language
- Network troubleshooting
- System administration
- Compliance standards
Languages
Arabic: Mother Tongue., English: Excellent reading, writing, and speaking., Spanish: Beginner levels
References
- Srdjan, Popovic, Senior Manager, Project IT operations, srdjan_popovic@dai.com, 00381-63384885
- Mohammad, Al Amoush, Chief of Party—USAID-Cities project, malamoush@jordancities.org, 00962-0777996933
- Fahima, Zahir, Director of Finance and Administration at Syria livelihoods, Fahima@syrialivelihoods.com, 00962-0798386230
- Amjad, Al Shurbaji, Cybersecurity Manager at GID, ashurbaji@chemonics.com, 001-2024194278
Timeline
IT Manager
DAI International
01.2023 - 05.2025
Short Term-IT consultancy
Chemonics International
10.2021 - 10.2023
IT Manager
USAID-Cities Project
02.2017 - 09.2021
IT Security Specialist
Pharma International Institute
08.2015 - 02.2017
IT Specialist
USAID-Funded (SIYAHA I, SIYAHA II PROGRAM, Economic Growth through Sustainable Tourism Project (EGST) and Building Economic through sustainable Tourism Project (BEST))
04.2006 - 08.2015
IT Technical Support
USAID-Funded (AMIR PROGRAM)
05.2005 - 12.2005
Junior Technical Support
Scientific for Computers and System
06.2004 - 09.2004
High Diploma Degree - Computer Information System
Arabic Academy for Banking and Financial Science University
B.Sc. - Computer Science
Applied Science University
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