WESAM M. AL-ABDALLAH
Assistant Spa & Recreation Manager
Amman
Summary
Experienced with team management, client service excellence, and operational oversight. Utilizes effective communication and leadership to ensure smooth daily operations and high client satisfaction. Knowledge of industry best practices and team collaboration to continuously improve service standards,
Spa management professional with comprehensive understanding of operational efficiency and client-focused service delivery. Expertise in team leadership and implementing service quality improvements. Highly reliable and adaptable, consistently fostering collaborative work environment and driving results through effective problem-solving and communication skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Assistant Spa & Recreation Manager
The Ritz Carlton Amman
Amman, Amman Governorate
01.2025 - Current
- Collaborated with local organizations to promote community engagement and participation in recreational activities.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Assessed community needs to develop targeted programming that catered to diverse age groups and interests, increasing overall participation rates.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Assisted with grant writing efforts aimed at securing additional funding for facility upgrades or expansion projects.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Utilized promotions, print and digital marketing to attract new clients.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Spa & Recreation Supervisor
The Ritz-Carlton
Amman, Amman Governorate
05.2022 - Current
- Oversees and supervises the activities of subordinate staff and volunteers.
- Selects, assigns, trains, directs, schedules, and monitors staff duties.
- Evaluate employee performance and initiate disciplinary actions when needed.
- Maintained inventory of supplies and equipment with established sign-out procedures.
Lifeguard / Instructor in the Spa Department
The St. Regis Amman
06.2019 - 05.2022
- Monitor Pool Area, Provide First Aid
- Enforce Safety Rules, Conduct Swimming Lessons
- Perform Water Rescues, Check Pool Chemical Levels
Swimming Trainer
The Galilee Club (Evening Courses)
01.2018 - 01.2019
- Assessing Swimmer Abilities
- Developing Individualized Plans
- Teaching Swimming Techniques
- Water Safety Instruction.
Assistant Swimming Trainer and Savior
Queen Rania Center for Jordanian Studies and Community Service
01.2017 - 01.2018
Swimming Trainer and Savior
Qassr AL. NAKHEEL pools
Irbid, Irbid
06.2017 - 10.2017
- Company Overview: Irbid (Yarmouk University)
- Assess Skill Levels: Evaluate the swimming abilities of students to determine their current proficiency and identify areas for improvement.
- Develop Lesson Plans: Create structured lesson plans tailored to the needs and skill levels of individual or group students.
- Teach Swimming Techniques: Instruct students in various swimming strokes, techniques, and water safety skills.
- Irbid (Yarmouk University)
Education
MASTER’S degree - supervising and instructing in physical education
University of jordan
09.2020 - 08.2022
Bachelor - physical sport education
Yarmouk University
09.2015 - 06.2019
DEPLOMA - FOOTBALL MEDICINE
FIFA
01.2019 - 01.2020
Skills
- Microsoft Office
- Book 4time
- Opera
- Proactive
- well-organized
- Committed and dedicated
- Team Leading
- Strong team collaboration
- Thrives in challenging situations
Program management
Creative problem solving
New hire training
Training material updates
Train-the-trainer
First aid
Materials organization
Certification
Certificate Of Appreciation, Taskforce / Almanara, A Luxury Collection Hotel, Saraya Aqaba, 10/08/21
Personal Information
- Date of Birth: 09/23/96
- Nationality: Jordanian
- Marital Status: Single
Timeline
Assistant Spa & Recreation Manager
The Ritz Carlton Amman
01.2025 - Current
Spa & Recreation Supervisor
The Ritz-Carlton
05.2022 - Current
MASTER’S degree - supervising and instructing in physical education
University of jordan
09.2020 - 08.2022
Lifeguard / Instructor in the Spa Department
The St. Regis Amman
06.2019 - 05.2022
DEPLOMA - FOOTBALL MEDICINE
FIFA
01.2019 - 01.2020
Swimming Trainer
The Galilee Club (Evening Courses)
01.2018 - 01.2019
Swimming Trainer and Savior
Qassr AL. NAKHEEL pools
06.2017 - 10.2017
Assistant Swimming Trainer and Savior
Queen Rania Center for Jordanian Studies and Community Service
01.2017 - 01.2018
Bachelor - physical sport education
Yarmouk University
09.2015 - 06.2019
Similar Profiles
Mohammad RAED KhirfanMohammad RAED Khirfan
Hotel Waiter at The Ritz-Carlton, AmmanHotel Waiter at The Ritz-Carlton, Amman
Abdallah ShahinAbdallah Shahin
Internship Student at The Ritz-Carlton Hotel CompanyInternship Student at The Ritz-Carlton Hotel Company
Steven FloresSteven Flores
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Tamara JanhoTamara Janho
Acting Manager of SME's Unit at Jordan Enterprise Development Corporation ( JEDCO)Acting Manager of SME's Unit at Jordan Enterprise Development Corporation ( JEDCO)
Nesreen AbualghanamNesreen Abualghanam
Vice Principal – International Department at Jordanian International SchoolsVice Principal – International Department at Jordanian International Schools