WESAM AYED KAYED AL-SAMAMREH

Housekeeping Supervisor

King Hussein Cancer Center

10.2021 - Current

• Leading the daily operations of the Housekeeping department and providing support to the Room Attendants and House Attendants.
• Assist with training and hiring of new team members.
• Collaborate with the Maintenance department with any room and property deficiencies.
• Maintain close working relationship with other departments especially Front Office.
• Inspect rooms and provide ongoing feedback to the team. • Check and maintain adequate level of supplies and material and request replenishment of supplies as required. • Ensure the correct handling of lost guest property in accordance whit Hospital procedures.
• Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports.
• Provide leadership that inspires and engages the team to do their best every day.
• Ensuring all guest comments and complaints are acted upon promptly.
• Assist the team to ensure that all goals are met on a daily basis.
• Assist with scheduling of staff.
• Ensure room standards are maintained.
• Create action plans and update departmental progress-based guest and employee feedback.
• Help to prepare work schedules to ensure all jobs are covered in assigned areas.
• Other duties as assigned by Housekeeping Manager, Assistant General Manager and Genera Manager

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