Waleed Khater
Amman
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist Trainee
Sheraton Amman Al Nabil Hotel
07.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and furnishing precise information.
- Optimized front desk operations, efficiently managing phone calls, emails, and walk-in clients for increased efficiency.
- Maintained an organized reception area with updated materials, fostering a welcoming environment for visitors.
- Revamped the appointment scheduling system, reducing wait times and elevating client satisfaction. Provided comprehensive administrative support, managing correspondence, document filing, and office supplies inventory for staff members.
- Implemented an efficient call routing system, reducing response times for incoming calls.
- Handled sensitive information with discretion, upholding strict confidentiality standards.
- Professionally greeted incoming visitors and customers, offering friendly and knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records. Resolved customer problems and complaints effectively
- . Accurately handled cash transactions and maintained precise records of sales and payments.
- Contributed to the planning and execution of office events and meetings, ensuring seamless coordination and positive outcomes.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Agent
Sadeen Hotel
10.2021 - 01.2022
- Elevated guest satisfaction through the effective management of check-in and check-out procedures.
- Optimized front desk operations to enhance efficiency and expedite service delivery.
- Fostered customer loyalty by demonstrating exceptional communication skills and delivering personalized services.
HR Assistant
Buzz Burger Restaurant
01.2021 - 06.2021
- Boosted employee morale by introducing impactful HR policies and procedures.
- Oversaw employee benefits programs, guaranteeing prompt enrollment and meticulous record management.
- Facilitated seamless paperwork processing and managed hiring intricacies for promotions and lateral position transitions.
Hotel Management Trainee
The Boulevard Arjaan By Rotana
04.2020 - 07.2020
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Increased revenue with upselling techniques and promoting hotel amenities to guests.
- Evaluated and promptly resolved lodging facility operational issues.
Education
Bachelor of Arts - Hospitality Management
Ammon Applied University College of Hospitality &
02.2024
High School Diploma -
Jordan Hotel School JHS
01.2019
Skills
- Communication Skills
- Proficient in Computer Usage Microsoft Office
- Proficiency Office Administration
- Technical Support
- Expertise Bookkeeping
- Proficiency Project
- Coordination Abilities
- Telephone Etiquette
Languages
English
Advanced
C1
Arabic
Proficient
C2
Place Of Birth
Saudi Arabia
Gender
Male
Date Of Birth
09/04/2001
Nationality
Jordanian
Hobbies and Interests
- Body Building
- Swimming
Timeline
Front Desk Receptionist Trainee
Sheraton Amman Al Nabil Hotel
07.2023 - 09.2023
Front Desk Agent
Sadeen Hotel
10.2021 - 01.2022
HR Assistant
Buzz Burger Restaurant
01.2021 - 06.2021
Hotel Management Trainee
The Boulevard Arjaan By Rotana
04.2020 - 07.2020
Bachelor of Arts - Hospitality Management
Ammon Applied University College of Hospitality &
High School Diploma -
Jordan Hotel School JHS
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