Hi, I’m
Waleed Diab
Assistant Chief Concierge
Amman
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
W Amman Hotel Amman
Assistant Chief Concierge
04.2023 - Current
Job overview
- Supervise daily Concierge operations, Monitor appearance, standards and performance of Concierge Team and bellman, valet Members with emphasis on training and teamwork, Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as good knowledge of local area, Maintain good communication and working relationships with all hotel areas etc.
W Amman Hotel Amman
Bell Captain
11.2018 - 04.2023
Job overview
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Posted and maintained public area signage for hotel.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
- Escorted guests to and from rooms and assisted with baggage.
Olive Tree Hotel Amman
Bell Attendant
11.2016 - 10.2018
Job overview
- Stored luggage for guests, retrieving baggage and items when notified.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Promoted hotel amenities and services effectively when interacting with guests during their stay.
Bel Mondo CafeAmman
Restaurant Captain
12.2014 - 01.2016
Job overview
- Enforced proper hygiene practices among staff members as per health regulations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised section of tables and assisted waitstaff by answering questions, taking orders, and offering suggestions
Sheraton HotelsAmman
Housekeeper
02.2014 - 12.2014
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Adhered to professional house cleaning checklist.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
Isra'a University Amman Jordan
Bachelor of Accountancy from Accountancy And Business
10.2017 - 07.2021
Skills
Training Coordination
Schedule oversight
Opera
Supervision and leadership
Relationship Building
Problem Resolution
writing, reading books
I like to read poems, novels and historical stories, and I also like to write some short stories.
Timeline
Assistant Chief Concierge
W Amman Hotel
04.2023 - Current
Bell Captain
W Amman Hotel
11.2018 - 04.2023
Isra'a University
Bachelor of Accountancy from Accountancy And Business
10.2017 - 07.2021
Bell Attendant
Olive Tree Hotel
11.2016 - 10.2018
Restaurant Captain
Bel Mondo Cafe
12.2014 - 01.2016
Housekeeper
Sheraton Hotels
02.2014 - 12.2014