WAED HASSOUNEH
Flight Attendant
Amman
Summary
Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Flight Attendant
Royal Jordanian airline
Amman
03.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Acquiring Business Senior Account Manager
Capital Bank Of Jordan
Amman
11.2022 - 03.2023
- Tasks and Responsibilities:
- Opening accounts for merchants , an institution or a company or a personal accounts
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Ensure the correct products and services are delivered to customers in a timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Key Account Manager
CSC Jordan, Credit Card Services Company
Amman
12.2021 - 09.2022
- Merchant relations
- Main Tasks
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Flight Attendant
Jordan Aviation
06.2019 - 09.2021
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Education
Bachelor of Arts - Business Administration
08.2017 - 08.2021
GPA: 3.05
Human Resources Management
01.2023 - 04.2023
Skills
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Certification
Training and Courses
Timeline
Flight Attendant - Royal Jordanian airline
03.2023 - Current
Pioneer Academy - , Human Resources Management
01.2023 - 04.2023
Acquiring Business Senior Account Manager - Capital Bank Of Jordan
11.2022 - 03.2023
Key Account Manager - CSC Jordan, Credit Card Services Company
12.2021 - 09.2022
Flight Attendant - Jordan Aviation
06.2019 - 09.2021
Arab Open University - Bachelor of Arts, Business Administration
08.2017 - 08.2021
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