Tim Murphy
IT
Manchester
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Cloud Operations Engineer
TietoEVRY
02.2021 - 01.2023
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Used metrics to monitor application and infrastructure performance.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Reviewed existing systems and made recommendations for improvements.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Identified gaps in market to spot opportunities to create value propositions.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Designed and implemented scalable applications for data extraction and analysis.
- Conducted data modeling, performance and integration testing.
- Analyzed work to generate logic for new systems, procedures and tests.
- Developed conversion and system implementation plans.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
IT Support
Karvina ustanably S
01.2021 - 02.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Maintained and updated [Type] customer service database.
- Responded promptly to incoming sales leads and requests for technical support.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Configured hardware and granted system permissions to new employees.
Web Designer
Freelance
01.2019 - 01.2020
- Used content creation tools and digital media to design web sites.
- Followed best practices for software development and web security.
- Attended development programs to gain competencies and boost skills set.
- Shadowed developers to learn key details about job duties and tasks.
- Wrote custom HTML and JavaScript for existing websites.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Assisted with troubleshooting tasks to uncover issues within software.
- Worked closely with developers on creating new code.
- Handled clerical duties for web development staff to keep department running smoothly.
- Developed testing code for web-based applications.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
Teacher
ST Pauls High school
07.2015 - 07.2019
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Education
University of York
University of Derby
Master of Science - Computer Science
University of York
Yor, England 01.2021 - 07.2023
Skills
Python (numpy, pandas, , jupyter)undefined
Timeline
Cloud Operations Engineer
TietoEVRY
02.2021 - 01.2023
IT Support
Karvina ustanably S
01.2021 - 02.2022
Master of Science - Computer Science
University of York
01.2021 - 07.2023
Web Designer
Freelance
01.2019 - 01.2020
Teacher
ST Pauls High school
07.2015 - 07.2019
University of York
University of Derby
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