Thaer Maher Kayed Alqaq
Driving Sales Success | Mastering Client Connections | Digital Banking & CRM Innovator
Amman
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Arab Bank
12.2021 - Current
- Respond to inbound customer inquiries, providing prompt and professional resolutions to enhance customer satisfaction.
- Drive sales of credit cards and personal loans through effective upselling, aligning product offerings with customer needs.
- Promote digital banking solutions, contributing to a 10% increase in customer adoption by educating clients on features and benefits.
- Accurately maintain customer information and service logs within the CRM system, ensuring efficient tracking and follow-up.
- Handle customer complaints with empathy and efficiency, escalating complex issues as needed to ensure resolution and customer retention.
Customer Service Advisor
Crystel
12.2018 - 12.2021
- Delivered customer support across multiple high-profile projects, adapting to diverse industries and client needs.
- Gate to Pay: Assisted users with digital payment solutions, resolving technical issues and responding to inquiries.
- ETCS Electrical and Fire: Provided service support related to workplace safety systems and building infrastructure.
- Vezeeta: Guided users through healthcare appointment bookings, handling both technical and service-related concerns.
- Lafarge: Managed customer communications regarding sustainable construction materials, ensuring timely and accurate service.
- Queen Alia International Airport: Offered front-line support to airport passengers, ensuring smooth and efficient travel experiences.
Education
B.A. - Financial Economy
Hashemite University
Secondary Education - Scientific Stream
Skills
Quality assurance
Work Skills
- Communication: Strong verbal and written communication skills; able to adapt tone and approach to effectively engage with diverse customer profiles.
- Sales & Customer Service: Proven ability to upsell financial products and enhance customer experience, driving improved sales performance.
- CRM Proficiency: Experienced in using CRM systems to manage customer interactions, maintain accurate records, and track service resolutions.
- Problem Solving: Adept at analyzing customer issues, identifying effective solutions, and resolving problems promptly and efficiently.
- Teamwork & Initiative: Collaborative team player with the ability to take initiative and lead tasks or projects when needed.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); skilled in managing customer payment data and digital transactions.
Timeline
Customer Service Associate
Arab Bank
12.2021 - Current
Customer Service Advisor
Crystel
12.2018 - 12.2021
Secondary Education - Scientific Stream
B.A. - Financial Economy
Hashemite University
Similar Profiles
DANA FADDADANA FADDA
Senior Program Delivery Manager at Arab BankSenior Program Delivery Manager at Arab Bank
Alaa Munir QasimAlaa Munir Qasim
Senior Global Treasury Back Office & Custody Operations Coordinator at Arab BankSenior Global Treasury Back Office & Custody Operations Coordinator at Arab Bank
Turki AlghannamTurki Alghannam
Co-Op Student - ZACAT & TAX at Arab BankCo-Op Student - ZACAT & TAX at Arab Bank
Maha HammadMaha Hammad
Assistant Branch Manager at Arab BankAssistant Branch Manager at Arab Bank
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's