Thaer Maher Kayed Alqaq
Driving Sales Success | Mastering Client Connections | Digital Banking & CRM Innovator
Amman
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Arab Bank
12.2021 - Current
- Respond to inbound customer inquiries, providing prompt and professional resolutions to enhance customer satisfaction.
- Drive sales of credit cards and personal loans through effective upselling, aligning product offerings with customer needs.
- Promote digital banking solutions, contributing to a 10% increase in customer adoption by educating clients on features and benefits.
- Accurately maintain customer information and service logs within the CRM system, ensuring efficient tracking and follow-up.
- Handle customer complaints with empathy and efficiency, escalating complex issues as needed to ensure resolution and customer retention.
Customer Service Advisor
Crystel
12.2018 - 12.2021
- Delivered customer support across multiple high-profile projects, adapting to diverse industries and client needs.
- Gate to Pay: Assisted users with digital payment solutions, resolving technical issues and responding to inquiries.
- ETCS Electrical and Fire: Provided service support related to workplace safety systems and building infrastructure.
- Vezeeta: Guided users through healthcare appointment bookings, handling both technical and service-related concerns.
- Lafarge: Managed customer communications regarding sustainable construction materials, ensuring timely and accurate service.
- Queen Alia International Airport: Offered front-line support to airport passengers, ensuring smooth and efficient travel experiences.
Education
B.A. - Financial Economy
Hashemite University
Secondary Education - Scientific Stream
Skills
Quality assurance
Account management
Cross-functional team collaboration
support
Work Skills
- Communication: Strong verbal and written communication skills; able to adapt tone and approach to effectively engage with diverse customer profiles.
- Sales & Customer Service: Proven ability to upsell financial products and enhance customer experience, driving improved sales performance.
- CRM Proficiency: Experienced in using CRM systems to manage customer interactions, maintain accurate records, and track service resolutions.
- Problem Solving: Adept at analyzing customer issues, identifying effective solutions, and resolving problems promptly and efficiently.
- Teamwork & Initiative: Collaborative team player with the ability to take initiative and lead tasks or projects when needed.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); skilled in managing customer payment data and digital transactions.
Timeline
Customer Service Associate
Arab Bank
12.2021 - Current
Customer Service Advisor
Crystel
12.2018 - 12.2021
Secondary Education - Scientific Stream
B.A. - Financial Economy
Hashemite University