Tasneem Alnamour
Amman,AM
Summary
Helpful Human Resources with 6 years of experience. Successful at monitoring and reporting on soldier welfare and detailed logistical planning. Adept at following struct budgets and trained in modern leadership skills. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Hotels environments.
Overview
6
6
years of professional experience
Work History
Senior Human Resources Supervisor
Fairmont Amman Hotel
Amman
02.2024 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Designed employee surveys to evaluate employee satisfaction.
- Structured compensation and benefits according to market conditions and budget demands.
- Implemented succession planning processes, preparing the organization for future leadership transitions.
- Established key performance indicators, monitoring progress towards strategic human resources objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Coordinated employee benefits programs, increasing overall satisfaction levels among staff members.
HUMAN RESOURCES SUPERVISOR
Fairmont Amman Hotel
Amman
04.2023 - Current
- Maintained human resources regulatory compliance with local, state and federal laws
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Developed succession plans and promotion paths for staff
- Directed and controlled 401K, medical, dental, and vision benefit packages
- Liaised between multiple business divisions to improve communications
- Updated HR database with new employee information, changes in benefits, and other details
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Prepared new hire letters, employee contracts, and corporate policies
- Managed payroll and timekeeping to track hours and accurately pay employees
- Oversaw hiring, staffing, and labor law compliance
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees
- Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
HUMAN RESOURCES OFFICER
Fairmont Amman Hotel
Amman
04.2022 - 03.2023
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
- Processed paperwork and hiring details for promotions and lateral position changes
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
- Coordinated employee placements and administrative details
- Drafted and documented employee handbook and company policies to reduce compliance risks
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
- Completed human resource operational requirements by scheduling and assigning employees
- Collaborated with managers to identify and address employee relations issues
- Generated and analyzed reports to monitor employee engagement and attrition trends
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
ENGINEERING SUPERVISOR
Kempinski Ishtar Hotel
04.2021 - 02.2022
- Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications
- Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements
- Verified product and equipment design, specifications and processes to reduce costs while maintaining product quality and employee safety
- Wrote, reviewed and edited technical document in accordance with template requirements
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Prepared action plans for problematic processes and assets
- Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements
- Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications
- Led, directed and supervised team of engineers to develop, test, modify and deploy solutions to technical problems
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Developed work plans for various personnel roles based on strengths and talents
- Wrote, reviewed and edited technical document in accordance with template requirements
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
HUMAN RESOURCES COORDINATOR
Kempinski Hotel Ishtar Dead Sea
Dead Sea
12.2019 - 04.2021
- Directed job fairs to bring in local talent for long term and seasonal positions
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Reviewed human resources paperwork for accuracy and completeness
- Captured key feedback from employees during exit interviews
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Reviewed and confirmed that all final paid hours corresponded with timesheets and labor law
- Sent notices to employees and subcontractors regarding expiring documentation
- Gathered personnel records from all employees from each department in human resources information system and kept employee files up to date and accurate
- Reviewed and edited job position announcements before authorizing post
- Entered personnel and subcontractor data into central database
- Devised hiring and recruitment policies for a 530-employee company
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
- Addressed and resolved general payroll-related inquiries
- Prepared and planned for employees' activities, like birthdays, national days for expat employees, Eid celebration, etc
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Reviewed human resources paperwork for accuracy and completeness
- Handled employee inquiries and complaints regarding policy and benefits issues
- Supported employee relations, cultivating retention with welcoming and inclusive work culture
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping
- Completed employee employment verifications and unemployment paperwork prior to hire or termination
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures
- Structured compensation and benefits according to market conditions and budget demands
- Devised hiring and recruitment policies for a number-employee company.
ASSISTANT CREDIT MANAGER
Safwati for Factoring and Financing
Amman
03.2019 - 09.2019
- Oversaw reporting, documentation and recordkeeping requirements for department
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution
- Monitored accounts for signs of fraud and non-payment issues
- Applications per week
- Accept or reject staff's credit recommendations after studying customers
- DBR
- Personally investigate customers credit applications (CRIF, Inspector
- Monitor periodic credit review
- Monitor accounts for signs of fraud and non-payment issues
- Evaluate clients loan applications and prepare them for approval.
CUSTOMER SERVICE REPRESENTATIVE
Safwati for Factoring and Financing
Amman
02.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answer customer telephone calls promptly to avoid on-hold wait times
- Regularly exceed daily sales and product add-on with vendors regarding back order availability, future inventory and special orders
- Provide primary customer support to internal and external customers in fast-paced environment
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educate customers on promotions to enhance sales
- Offer advice and assistance to customers, paying attention to special needs or wants
- Suggest new procedure to persuade cancelling customers to stay with company, resulting in 20% decrease in cancellations
- Respond to customer requests for products, services and company information
- Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Answer constant flow of customer calls with up to 25 calls in queue per minute.
Education
Bachelor of Science | Bachelor of Engineering - Electrical Engineering
Skills
Labour Negotiationsundefined
Timeline
Senior Human Resources Supervisor - Fairmont Amman Hotel
02.2024 - Current
HUMAN RESOURCES SUPERVISOR - Fairmont Amman Hotel
04.2023 - Current
HUMAN RESOURCES OFFICER - Fairmont Amman Hotel
04.2022 - 03.2023
ENGINEERING SUPERVISOR - Kempinski Ishtar Hotel
04.2021 - 02.2022
HUMAN RESOURCES COORDINATOR - Kempinski Hotel Ishtar Dead Sea
12.2019 - 04.2021
ASSISTANT CREDIT MANAGER - Safwati for Factoring and Financing
03.2019 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE - Safwati for Factoring and Financing
02.2018 - 02.2019
Hashemite University - Bachelor of Science | Bachelor of Engineering, Electrical Engineering
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