Tariq Jarrar
Amman
Summary
Results-driven professional with extensive experience in leading diverse teams and enhancing operational efficiency. Proven expertise in project management and resource optimization, fostering collaboration to achieve organizational goals. Strong analytical skills with a deep understanding of client systems and infrastructure, enabling effective implementation of strategic updates. Committed to continuous improvement and exceptional performance in meeting client needs.
Overview
16
16
years of professional experience
Work History
Professional Services Manager
Explorance
Jordan
06.2019 - Current
- Oversaw and led professional services teams across APAC, Jordan, Lebanon, and Vietnam.
- Directed project teams by defining scopes, formulating plans, and tracking timely delivery.
- Recruited, trained, and mentored team members to enhance skills and knowledge.
- Developed in-depth understanding of company products to equip teams with relevant insights.
- Regularly assessed team performance, provided feedback, and implemented productivity enhancements.
- Organized regular client feedback sessions to identify areas for improvement in service delivery.
- Drafted proposals outlining scope of work, timelines, costs associated with requested services.
- Collaborated closely with other departments such as marketing, sales, finance, on initiatives related to improving customer experience.
- Coordinated efforts between different teams involved in delivering services to customers.
Senior System Administrator
Perfect Presentation - 2P
01.2015 - 01.2019
- Implemented solutions for Blackboard Server, improving Blackboard Collaborate Web Conference functionality.
- Upgraded Blackboard system while efficiently troubleshooting arising issues.
- Executed integration testing using SoupUI to confirm system reliability.
- Managed team tasks and technical projects for Destinies Learning Center on IPA.
- Streamlined authentication by integrating Blackboard system with SIS and Active Directory.
- Applied patches on servers per organization’s patch management policy.
- Developed innovative solutions to resolve complex technical problems, ensuring uninterrupted service.
Technical Consultant
Blackboard Middle East - BME
01.2014 - 01.2015
- Presented Blackboard solutions to clients from a technical perspective.
- Provided services such as Blackboard Installation, SIS Integration Framework Mentoring, and Authentication Framework TKT.
- Designed customized Blackboard solutions based on client requirements.
- Delivered technical services and training to clients, including Blackboard Learn Academic Collaboration Administration and Blackboard Session Administration System (SAS) - Essentials and Advanced Training.
System Engineer
Integrated Solution for Business
01.2013 - 01.2014
- Configured and maintained Windows Server operating systems, enhancing reliability and performance.
- Collaborated with clients to clarify system requirements and expectations.
- Designed comprehensive testing procedures for both hardware and software systems.
- Installed various operating systems and middleware products to support different applications.
- Regularly updated upper management on project progress, ensuring alignment with goals.
- Offered technical expertise for effective system development and troubleshooting efforts.
System Administrator
Housing Bank for Trade & Finance
01.2012 - 01.2013
- Configured and maintained system hardware, software, and network components to ensure optimal performance.
- Monitored system performance, identifying potential issues proactively.
- Installed, tested, and evaluated new systems, applications, and patches for efficiency improvements.
- Performed regular backups of critical data and documents to secure information integrity.
- Coordinated with third-party vendors to resolve incidents and provision services effectively.
- Set up user accounts, permissions, and passwords while defining network policies and procedures.
Technical Support
Jordan Micro Credit Company - Tamweelcom
01.2011 - 01.2012
- Delivered technical support to existing customers, ensuring effective problem resolution.
- Facilitated on-site technical assistance during installation, troubleshooting, and commissioning.
- Supported software development initiatives through proactive technical guidance.
- Conducted thorough testing to validate system functionality and performance.
- Installed, tested and evaluated new systems, applications and patches.
Barista
Alshaya Group
Amman
09.2009 - 09.2011
Customer Care Representative
I2 Jordan
Amman
09.2010 - 02.2011
Education
M.Sc. - Information Systems
The University of Jordan
Jordan01.2025
Computer Information System B.S -
Arab Academy for Banking and Financial
Jordan01.2009
High school -
Al-Hussein College
Jordan01.2005
Skills
- Project management
- Data analysis
- Software development
- Technical documentation
- Customer service and support
- Team collaboration
- Critical thinking
- Systems integration
- Training delivery
- Client relationship management
- Client satisfaction improvement
- Management consulting
Languages
English, Arabic
References
References available upon request.
Timeline
Professional Services Manager
Explorance
06.2019 - Current
Senior System Administrator
Perfect Presentation - 2P
01.2015 - 01.2019
Technical Consultant
Blackboard Middle East - BME
01.2014 - 01.2015
System Engineer
Integrated Solution for Business
01.2013 - 01.2014
System Administrator
Housing Bank for Trade & Finance
01.2012 - 01.2013
Technical Support
Jordan Micro Credit Company - Tamweelcom
01.2011 - 01.2012
Customer Care Representative
I2 Jordan
09.2010 - 02.2011
Barista
Alshaya Group
09.2009 - 09.2011
M.Sc. - Information Systems
The University of Jordan
Computer Information System B.S -
Arab Academy for Banking and Financial
High school -
Al-Hussein College
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