Tariq Abudaghmah
Amman
Summary
Experienced technical support professional skilled in resolving complex technical issues and ensuring high client satisfaction. Recognized for strong collaboration and a results-driven approach, consistently delivering reliable solutions. Known for adaptability and thriving in dynamic environments, consistently providing effective support to meet ever-changing client needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor
Webhelp
04.2024 - Current
Technical Support Advisor
Webhelp
07.2021 - 04.2024
- Customer service, troubleshooting, and technical support experience in IOS and MacOS devices via phone email and chat able to research and grasp technical information across multiple tools while talking with customers
Customer Care Representative
Crystal
02.2021 - 07.2021
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Site Engineer
Freelance
06.2020 - 06.2021
Site Engineer
UTC
06.2019 - 06.2020
- Recorded daily events and activities in site diary to evaluate process and improve productivity
- Oversaw quality control and health and safety matters for construction teams
- Ordered and tracked delivery of construction materials and supplies from vendors
- Gathered data, incorporating into drawings, schematics and maps
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed
Customer Service Representative
Extensya
11.2018 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction
Education
Bachelor Degree - Civil Engineering Technology
JUST
02.2018
Skills
- Email Management
- Core Engineering Principles
- Project Coordination
- Site Design Expertise
- Prioritized Scheduling Skills
- Skilled in AutoCAD Visualization
- Civil 3D Software Skills
- Experience with SAP2000
- Structural Concrete Analysis
- Clear Technical Communication
- Budget Forecasting
- Digital Troubleshooting Skills
- Advanced Problem Solving
- Skill Building and Support
- Customer Escalation Support
Certification
Accreditation course in Occupational health and safety specialist (OSHI), 280 hours
Languages
Arabic
English
Timeline
Senior Technical Support Advisor
Webhelp
04.2024 - Current
Technical Support Advisor
Webhelp
07.2021 - 04.2024
Customer Care Representative
Crystal
02.2021 - 07.2021
Site Engineer
Freelance
06.2020 - 06.2021
Site Engineer
UTC
06.2019 - 06.2020
Customer Service Representative
Extensya
11.2018 - 04.2019
Bachelor Degree - Civil Engineering Technology
JUST
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