Tareq Sidawi
Refugee Protection And Solutions, Project Management
Amman
Summary
Case management professional coordinating 80+ cases per month, refugee intake, documentation checks, and eligibility follow-up across high-volume resettlement files. Supports case workflow, inter-agency liaison with 3+ external contacts, and resolution of missing documents, reducing case delays by 25%+ through follow-up and liaison work to keep submissions moving under strict compliance requirements. Brings direct experience with complex protection cases, emergency evacuations, and data accuracy across internal case systems.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Senior Project Assistant, Case Management
International Organization for Migration (IOM)
04.2020 - 03.2025
- Managed end-to-end resettlement case processing for approximately 40 to 50 cases per month, ensuring 100 percent compliance with IOM and receiving country requirements.
- Coordinated cross-functional teams of 25 staff members to streamline case workflow processes, enhancing overall processing efficiency by 25%.
- Liaised with government authorities, embassies, and partner agencies to resolve complex documentation and eligibility issues, reducing case delays by approximately 15%.
- Liaised with government authorities, embassies, and partner agencies to resolve complex documentation and eligibility issues, decreasing case delays by 15%.
- Supported high-priority international deployments to Qatar, Saudi Arabia, Kuwait, and India, contributing to the processing of approximately 3000 refugees across 6 missions.
- Contributed to operational planning and mission surge capacity support during emergency evacuations, including Afghan resettlement operations affecting approximately 2500 beneficiaries.
- Prepared operational reports and performance updates to support programme monitoring and meet donor reporting requirements.
Shelter Officer
Norwegian Refugee Council (NRC)
07.2018 - 03.2020
- Supervised shelter assistance programs for 50 to 100 refugee households, ensuring timely and effective support.
- Supervised shelter assistance programs supporting approximately 50 to 100 refugee households.
- Monitored project implementation and managed materials inventory valued at USD 10,000, maintaining resource availability for ongoing operations.
- Coordinated with camp management and humanitarian clusters to align shelter interventions with response strategies, enhancing overall program effectiveness.
- Monitored project implementation and controlled materials inventory valued at approximately USD 10,000.
Resettlement Expert
International Catholic Migration Commission (ICMC)
09.2015 - 06.2017
- Conducted in-depth resettlement interviews for 5000 refugee applicants annually, ensuring thorough understanding of individual cases.
- Assessed eligibility under UNHCR resettlement criteria and prepared comprehensive case submissions for multiple resettlement countries, facilitating successful placements.
- Trained 15 new staff members on case processing standards and interview methodologies, enhancing team competency and consistency in handling cases.
- Supported mission planning and coordinated logistics for 3 international resettlement selection missions.
Interview Officer
Danish Refugee Council (DRC)
05.2015 - 08.2015
- Conducted structured eligibility interviews for Syrian refugee resettlement to Canada, facilitating successful processing of 25 cases during 4-month pilot phase.
- Ensured 100 percent data accuracy and documentation compliance for all submitted cases, supporting effective case management.
- Led comprehensive assessments to identify community needs and resource gaps.
- Coordinated logistics for refugee support programs, ensuring timely delivery of services.
- Developed training materials to enhance staff capacity in humanitarian response efforts.
Resettlement Associate
UNHCR
01.2009 - 07.2014
- Conducted refugee status determination and resettlement interviews for 1,500 individuals annually, ensuring thorough assessment of each case.
- Coordinated case submissions with 8 resettlement countries, maintaining approval rates of approximately 90%.
- Specialized in complex protection cases including survivors of gender-based violence and detention.
- Mentored 20 junior staff members in interview techniques and procedural standards, enhancing team capacity to handle complex cases.
Senior Registration Clerk
UNHCR
03.2007 - 12.2008
- Conducted registration interviews for 2000 asylum seekers monthly, ensuring accurate and timely processing of cases.
- Maintained accurate digital and physical records for hundreds of case files, supporting efficient case management and access to information.
- Provided front-line assistance and referral guidance to vulnerable individuals, facilitating access to necessary services and resources.
Education
BA - Business Enterprise
Coventry University
United KingdomSkills
Refugee resettlement operations
Case management and protection screening
Data management and compliance
Documentation and reporting
Cross-border operations
Stakeholder engagement
Inter-agency and government liaison
Programme support and field coordination
Emergency response deployments
Protection case coordination
Referral pathway management
Gender-based violence response
Safeguarding protocols
Case conference facilitation
Training facilitation
Conflict resolution
Arabic-English interpretation
INTERNATIONAL DEPLOYMENTS
- Selected for short-term missions supporting resettlement operations in:
- Qatar (Afghan evacuation response)
- Saudi Arabia
- Kuwait
- India
- Iraq
- Egypt (Led first resettlement operation in Saloum border response, processing approximately 200 refugees during emergency influx)
Timeline
Senior Project Assistant, Case Management
International Organization for Migration (IOM)
04.2020 - 03.2025
Shelter Officer
Norwegian Refugee Council (NRC)
07.2018 - 03.2020
Resettlement Expert
International Catholic Migration Commission (ICMC)
09.2015 - 06.2017
Interview Officer
Danish Refugee Council (DRC)
05.2015 - 08.2015
Resettlement Associate
UNHCR
01.2009 - 07.2014
Senior Registration Clerk
UNHCR
03.2007 - 12.2008
BA - Business Enterprise
Coventry University