Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Tareq Janineh

Amman

Summary

Dynamic, conscientious, and hard-working professional with exceptional leadership and interpersonal skills, passionate about teamwork and achieving results. Punctual and diligent team player with a meticulous eye for detail and excellent communication abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Corporate Credit Service specialist

Cairo Amman Bank
09.2023 - Current
  • Dynamic and analytical Corporate Credit Services Specialist in optimizing corporate credit portfolios
  • Skilled in conducting credit analyses, interpreting financial statements, and assessing risk to set appropriate credit limits and terms
  • Strong understanding of financial principles, regulatory requirements, and industry best practices
  • Proficient in preparing detailed credit reports and presenting actionable recommendations to senior management
  • Adept at building client relationships, ensuring satisfaction through effective communication and problem-solving
  • Committed to enhancing operational efficiency with streamlined processes and advanced data analysis tools.

Insurance Claim Handler

Teleperformance (Chubb European Group SE campaign)
02.2023 - 07.2023
  • Assisting policyholders in filing insurance claims for damaged, lost, or stolen phones, providing empathetic and professional assistance throughout the process
  • Verifying claim information, including the cause of damage, location, date, and time, and checking policy coverage and any exclusions or limitations
  • Accurately documenting claim details and maintaining comprehensive records
  • Calculating settlement amounts based on policy terms and coordinating payment processing
  • Explaining coverage, deductibles, and the claim process to policyholders.

Academy Coach

Metrobank Contact Centre (Amaze direct Academy)
12.2022 - 01.2023
  • Designing and implementing training programs for academy new starters and existing staff
  • Conducting one-on-one coaching and support sessions
  • Supervising and supporting new hires, monitoring their progress, and providing feedback
  • Evaluating live calls and providing evaluations to improve skills
  • Collaborating with managers, new starters, and other coaches to ensure a positive training environment
  • Managing training session logistics and aligning programs with overall business goals.

Customer Service Specialist (Specialist Agent Level 1 & 2) / Business Expert

Metrobank Contact Centre (Amaze direct)
09.2022 - 12.2022
  • Specialist Agent Level 1: Handling phone inquiries about bank cards, including lost, located, blocked, and credit cards
  • Assisting with safe deposit boxes, cheques, and restricted bank account queries
  • Closing bank accounts over the phone
  • Specialist Agent Level 2 (Business Expert): Handling phone inquiries from business account customers regarding account maintenance, administration, overdrafts, cheques, online banking, and app-related issues
  • Performing international payments and managing foreign currency accounts
  • Supporting customers with community, trust, and pension accounts inquiries.

Customer Service Representative

Metrobank Contact Centre (Amaze direct)
06.2022 - 12.2022
  • Responding to customer calls, providing banking advice, and assisting with various tasks
  • Meeting daily KPIs in a fast-paced and secure environment
  • Adhering to policies and procedures and maintaining clear communication with other teams
  • Working effectively with different banking systems.

Education

High School Degree -

National Orthodox School

BA (Hons) Business Administration & Business Management -

University of the West of England
09.2021

Skills

  • Exceptional verbal and written communication skills, adept at articulating ideas clearly and concisely, producing high-quality reports and handling administrative duties
  • Strong organizational and time management skills, capable of multitasking across multiple projects, prioritizing workload effectively, and meeting deadlines in fast-paced environments
  • Leadership and management skills demonstrated through experience leading a small team in the hospitality industry
  • Collaborative team player with strong professional relationships and problem-solving abilities, as well as the ability to work independently with flexibility
  • Proficient in Microsoft Office applications and experienced with internal software systems, with a willingness to learn and adapt to new technologies
  • Excellent interpersonal skills, relating to colleagues and clients at all levels with a positive and approachable attitude
  • Detail-oriented and highly productive, consistently exceeding standards and taking on new challenges
  • Creative thinker with strong innovation and analytical skills
  • Bilingual: Fluent in English and Arabic
  • Exceptional telephone interpersonal and communication skills
  • Credit Analysis/ Financial Statement Analysis

Certification

Google Data Analytics Professional Certificate, Coursera, Currently enrolled, I will receive a professional and educational verified by Google as a data analyst upon finishing this course.

References

Available Upon Request

Languages

Arabic
Advanced (C1)
English
Advanced (C1)

Timeline

Corporate Credit Service specialist

Cairo Amman Bank
09.2023 - Current

Insurance Claim Handler

Teleperformance (Chubb European Group SE campaign)
02.2023 - 07.2023

Academy Coach

Metrobank Contact Centre (Amaze direct Academy)
12.2022 - 01.2023

Customer Service Specialist (Specialist Agent Level 1 & 2) / Business Expert

Metrobank Contact Centre (Amaze direct)
09.2022 - 12.2022

Customer Service Representative

Metrobank Contact Centre (Amaze direct)
06.2022 - 12.2022

High School Degree -

National Orthodox School

BA (Hons) Business Administration & Business Management -

University of the West of England

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Tareq Janineh