Tareq Dababneh
Eng. Tareq Dababneh
Fuheis
Summary
Achieved significant client retention and referral growth at NBKS Mercedes Benz through exceptional communication and customer service expertise. Skilled in warranty administration and service department knowledge, I led teams to exceed performance targets, enhancing service efficiency and productivity. My technical knowledge and strong work ethic contributed to streamlining processes and improving service quality.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior Service Advisor
NBKS Mercedes Benz
12.2015 - 04.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Coordinated loaner vehicles for customers during extended repair periods, enhancing overall satisfaction levels.
- Streamlined service processes for improved efficiency and productivity within the department.
- Assisted in creating promotional campaigns to increase sales of maintenance packages and add-on services.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested additional services to customers in order to meet upsell goals.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
Junior Service Advisor
T.Gargour & Fils Co. Mercedes Benz Jordan
12.2013 - 11.2015
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Quality Control Inspector
Imad Sweis & Bros. Co. Ammon Plastic Factory
05.2010 - 09.2012
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Aided in the development of comprehensive quality control training materials, leading to improved inspector competency and effectiveness.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Customer Service Representative
Zain Jordan
08.2008 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Engineering - Mechanical Engineering / Thermal Power & Energy
Jordan University of Science And Technology
Skills
- Team Management
- Technical knowledge
- Exceptional communication
- Valid Driver's License
- Customer service expertise
- Financial Acumen
- Automotive industry experience
- Service department knowledge
- Computer Skills
- Documentation And Reporting
- Cost Estimation
- Staff education and training
- Strong Work Ethic
- Multitasking and Organization
Accomplishments
- Supervised team of 12 staff members.
- During corona virus I managed to run the service center by my own where all my colleagues and managers were infected .
- Best Customer Satisfaction Index scores for 2022 & 2023.
- Taking a role of deputy manager incase of any of the managers absence.
- Employee of the month several times.
Certification
Certified Service Advisor by Mercedes Benz Global Training Center Middle East
Languages
Arabic
English
Timeline
Senior Service Advisor
NBKS Mercedes Benz
12.2015 - 04.2024
Junior Service Advisor
T.Gargour & Fils Co. Mercedes Benz Jordan
12.2013 - 11.2015
Quality Control Inspector
Imad Sweis & Bros. Co. Ammon Plastic Factory
05.2010 - 09.2012
Customer Service Representative
Zain Jordan
08.2008 - 09.2009
Bachelor of Engineering - Mechanical Engineering / Thermal Power & Energy
Jordan University of Science And Technology
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