Tanweer Refai

Philip Morris Investments/ISS Facilities Services:

• Facility Operations & Maintenance: Oversee day-to-day operations, including managing systems (HVAC, plumbing, electrical) and ensuring preventive maintenance and timely repairs to minimize downtime.
• Team Leadership & Development: Lead, train, and mentor facility management staff, ensuring high performance, safety, and adherence to operational standards.
• Budget & Vendor Management: Develop and manage facility budgets, track expenditures, negotiate contracts with vendors, and ensure compliance with service level agreements (SLAs).
• Health, Safety, Compliance & Strategic Planning: Ensure compliance with safety regulations, conduct regular inspections, and implement long-term strategies for operational efficiency, sustainability, and continuous improvement.

• Collaborate with clients to understand their service needs and develop tailored service solution strategies.
• Create fair and effective SLAs and KPIs, ensuring alignment with client and team expectations.
• Develop comprehensive operations plans to maintain consistent service and consolidate data for a Planned Preventative Maintenance (PPM) system.
• Manage a diverse FM team, handling people management tasks like appraisals, performance management, training, and ensuring accurate qualification and training records, while overseeing the contract budget.

• Overall Operations Management: Oversee day-to-day facility operations, ensuring efficient functioning of building systems and maintenance activities.
  Team Leadership and Development: Lead and manage the facility management team, including hiring, training, and performance management to ensure service excellence.
  Financial Management: Develop and manage budgets, control costs, and ensure financial goals are met while maintaining operational efficiency.
  Client Relationship Management: Build and maintain strong client relationships, ensuring SLAs and KPIs are achieved, and addressing client needs and concerns effectively.

(SELECT LANDSCAPE LLC)

• General oversight and direction of day-to-day operations for all divisions
• Plans, organizes, maintains and manages the operations and reliability of the facilities
• Supervises administrative services skilled and technical/support staff
• Hires, evaluates, trains and disciplines and recommends dismissal of staff as necessary
• Working with the operations team to ensure their monthly and seasonal responsibilities are being accomplished
• Oversee training and certification activities

• Continuously strengthen and manage client relationships while overseeing the portfolio.
• Actively engage with the target market and introduce the company to potential customers.
• Regularly meet with clients and maintain follow-up records with prospective customers.
• Develop and execute strategies to achieve the branch’s target objectives.
• Enhance customer service quality by consistently improving existing processes.
• Supervise and provide direction for the daily operations across all divisions.

• Foster and strengthen client relationships while effectively managing the portfolio.
• Prepare and review financial statements for the branch.
• Lead and manage employees, overseeing daily operations and responsibilities.
• Recruit, interview, and onboard new employees to build a strong team.
• Support customer service efforts to ensure high levels of customer satisfaction.
• Drive business growth and focus on acquiring new customers.

• Evaluate creditworthiness, process loan applications, and determine financial eligibility, setting up payment plans based on applicable ratios and metrics.
  Justify loan decisions (approvals/rejections), report on them, and follow up with customers on overdue payments while maintaining accurate payment records.

Develop and implement sales and marketing strategies to promote products or services, drive customer acquisition, and achieve revenue targets.