Talal Badawi
Amman,Amman
Summary
Sales professional with 4+ years experience in lead generation and lead qualification, proven customer service, and communication skills to effectively fill the Sales Associate role in your company. Adaptable Manager offers [Number] years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Manager
Boost Game Shop
Amman, Amman
01.2020 - 08.2023
- Build strategy to give a high quality service for the customers, solve the customers problems, stay up to date with offers and trends, organize the items list and be up to date if there is a new items available, make plan and build strategy on items offers
- Proposed or approved modifications to project plans.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned work and monitored performance of project personnel.
- Organized special events such as conferences or training sessions for employees.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established and managed yearly budgets of up to $[Amount].
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created training modules and documentation to train staff.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Maintained adequate staffing to meet objectives within budget.
- Monitored staff performance and addressed issues.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Quality Insurance
The Key Escape Rooms
Amman, Amman
03.2020 - 10.2022
- Order all the needed items, up to date with the new items, ordering all the items that need, giving the customer services advices and lead them to the right way with selling the items
- Introduced procedures to help workplaces follow equal opportunity guidelines and strengthen employee conformance.
- Monitored employee feedback through surveys and interviews to identify areas of improvement.
- Developed and implemented strategies to ensure equal opportunities for all staff.
- Created reports on progress made in achieving equality objectives.
- Attended meetings with senior management teams to discuss progress towards meeting targets set out by the organization's Equality Plan.
- Promoted a culture of respect amongst colleagues through education campaigns about discrimination laws and regulations.
- Provided advice on employment policies, procedures and rights of employees.
- Reviewed recruitment practices to ensure compliance with legal requirements.
- Gathered and analyzed large amounts of data for project research.
- Analyzed data collected from various sources to measure the success of diversity programs.
- Adhered to full schedule of appointments, workshops, and training events to educate others on [Area of expertise].
- Trained employees on equal opportunity laws and provided avenues for reporting violations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
Hotel Management
Century Park Hotel
Amman, Amman
04.2016 - 06.2018
- Provided guidance to junior staff members regarding their duties and responsibilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Organized team building activities for enhancing employee morale.
- Planned promotional activities to attract more customers from different markets.
- Transmitted and received messages using telephones or telephone switchboards.
- Ensured all safety regulations were followed within the hotel premises.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training to new employees on standard operating procedures.
- Led daily shift briefings to motivate employees and address issues or inefficiencies.
- Ensured compliance with local laws and regulations related to hospitality industry.
- Supported front house staff by processing sales using cash register and point-of-sale devices.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Prepared budgets for hotel housekeeping, reservations and [Type].
- Collaborated with [Job title] to contribute to operational strategy development and business planning.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Managed day-to-day administrative tasks including payroll processing, budgeting and accounting functions.
- Resolved customer complaints promptly and efficiently.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Input and confirmed reservations for guests.
- Monitored performance of staff members and provided feedback as needed.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Responded to and resolved guest issues or complaints.
- Evaluated performance of [Number] employees and offered tactful feedback to improve performance, productivity and customer service.
- Reserved rooms, changed reservations and added special request notes to reservations electronically in reservations system.
- Maintained a professional attitude when dealing with guests, staff and management.
- Handled guest complaints and offered complimentary services for hardship cases.
- Verified customer credit to establish payment method for accommodations.
- Organized special events such as banquets, conferences, weddings.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Issued room keys and escort instructions to bellhops.
- Delegated work to staff, setting priorities and goals.
- Trained and supervised staff such as [Job title] and [Job title].
- Enforced company policies and effectively responded to staff grievances.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Supervisor
Aladdin game center
Amman, Amman
01.2013 - 12.2017
- Responsible on sales team
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified needs of customers promptly and efficiently.
- Created new strategies for improving customer service standards within the organization.
- Worked closely with human resources to support employee management and organizational planning.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Diploma - Hotel And Motel Management
Jordan Hotel School
Amman, Jordan06-2020
Skills
- Sales-Decision making
- Performance Management
- Business Development
- Marketing
- Business Administration
- Workforce Management
- Strategic Planning
- Staff Development
- Operations Management
- Expense Tracking
- Performance Evaluations
- Verbal and Written Communication
- Lead Generation
- Cross-Functional Team Management
- Team Leadership
- Sales Techniques
- Schedule Preparation
- Budget Control
- Project Management
- Time Management
- Business Planning
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Staff Management
- Key Performance Indicators
Achievements & Awards
- 1/01/2016 - 2/04/2019, Best employee of the month for three times in a row Increased the selling income by making plan and strategy to build a friendly relationship with the customers
- 2/07/2019 - 10/05/2020
- 12/08/2020 - 10/12/2022, 2020
Personal Information
Talal Badawi, 0796154341, Talalbadawi1@outlook.com, Deir-Ghbar
Languages
- English
- Arabic
References
- Alaa musallam, Aladdin game center, Owner, Aladdinstore@gmail.com
- Rami Abu rshaid, Boost game shop, Owner, Ramiboostshop@gmail.com, 0776572718
- Ismaeel talafha, The key escape rooms, Owner, Ismaeelthekeyj@gmail.com, 0777332991
Hobbies and Interests
- Volunteer, monthly gathering of time indicated survivors
- MMA sport
- Watching documentary and sport over the weekends
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Quality Insurance
The Key Escape Rooms
03.2020 - 10.2022
Manager
Boost Game Shop
01.2020 - 08.2023
Hotel Management
Century Park Hotel
04.2016 - 06.2018
Supervisor
Aladdin game center
01.2013 - 12.2017
Diploma - Hotel And Motel Management
Jordan Hotel School
Similar Profiles
LANXIANG ZHANGLANXIANG ZHANG
Cashier and Store Management at The Time Vault - Card Game Shop ClerkCashier and Store Management at The Time Vault - Card Game Shop Clerk
Nyein Nyein Htwe Nyein Nyein Htwe null
Customer Service Cashier at Golden Fruit Game ShopCustomer Service Cashier at Golden Fruit Game Shop
Jesus J. PerezJesus J. Perez
Construction Project Manager at Dish Wireless / Boost MobileConstruction Project Manager at Dish Wireless / Boost Mobile