Tala Rabadi
Elite Releation Ship Manager - Arab Bank
Amman
Summary
Accomplished Relationship Manager with a proven track record at Arab Bank, enhancing customer satisfaction and deepening client relationships through expert relationship building and communication skills. Excelled in identifying new business opportunities and implementing strategic communication plans, significantly boosting client engagement and satisfaction. Fluent in English, with a strong foundation in banking, Finance and customer service.
Overview
12
12
years of professional experience
Work History
Elite Relationship Manager
Arab Bank
05.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Premium Relationship Manager
Arab Bank
09.2017 - 05.2023
- Participated in ongoing professional development opportunities that contributed towards continuous improvement in premium relationship management expertise.
- Identified new business opportunities through prospecting activities and referrals from existing clients.
- Implemented proactive communication strategies to keep clients informed about market trends and their account performance.
Relationship Officer
Bank Al Etihad
10.2013 - 09.2017
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Relationship Officer
Bank of Jordan
02.2012 - 10.2013
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Education
Bachelor of Accounting - Accounting
Hashemite University
Zarqa 04.2001 -
High School Diploma -
Latin Secondary School - Fuhais
Amman 04.2001 -
Skills
Relationship Building
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Elite Relationship Manager
Arab Bank
05.2023 - Current
Premium Relationship Manager
Arab Bank
09.2017 - 05.2023
Relationship Officer
Bank Al Etihad
10.2013 - 09.2017
Relationship Officer
Bank of Jordan
02.2012 - 10.2013
Bachelor of Accounting - Accounting
Hashemite University
04.2001 -
High School Diploma -
Latin Secondary School - Fuhais
04.2001 -
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