Photography
Tala Elshaweesh
Call Centre Representative
Amman,Tareq
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Call Center Representative
Shipa Delivery
Amman
04.2022 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Accurately respond to inbound phone calls using designated script, active listening skills and extensive product knowledge to solve customer queries Provide facilities, doctors and members with accurate information .
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered 100+ inquiries daily from customers nationwide looking for storage solutions
- Used active listening skills and product knowledge to answer customer queries, upsell products, determine ideal storage unit size and location and reserve unit or arrange in-person inspection
- Increased efficiency and performance by monitoring team member productivity
Education
Bachelor Of Arts - English Literature
The World Islamic Sciences And Education Universit
Amman ,Jordan 10.2017 - 02.2021
Master Of Arts - English Language And Literature
Hashemite University
Zarqa,Jordan 04.2021 - Current
Skills
Customer support
undefinedAccomplishments
- Collaborated with team of eight in the development of customs clearance .
- I supervised a team of four staff members and trained them on the fundamentals of dealing with customers for two months.
- Achieved first place for three months in Shipa delivery because of my high quality and performance.
Interests
Making short films
Reading
Timeline
Call Center Representative
Shipa Delivery
04.2022 - Current
Master Of Arts - English Language And Literature
Hashemite University
04.2021 - Current
Bachelor Of Arts - English Literature
The World Islamic Sciences And Education Universit
10.2017 - 02.2021
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