Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Tala Asad

Tala Asad

Information Systems
Amman

Summary

My name is Tala Asad, I am 23 years old, and I recently graduated from Yarmouk University with a bachelor's degree. in management information systems. While there, I learned a lot of theory on topics like web development, economics, databases, and more. A cumulative average of 73%, with a grade of "good". I have worked hard on my education and am now ready to apply my knowledge to practice.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Lead

Turkish Brands Page
04.2023 - Current
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

BACHELOR - MANAGEMENT INFORMATION SYSTEMS

Yarmouk University
Irbid, Select Region
01.2018 - 02.2023

Skills

Project Management

Accomplishments

I did two graduation projects with the team to create a website for 'Tanya' using PHP, JavaScript, HTML, and CSS., The idea is to create a system that helps people get trips within the limits of their capabilities, supported by photos and video clips, and through a group of trips classified into land and air, including one or more routes, so that the customer can enter his information through the reservation page and a ticket will appear to begin his trip.

Personal Information

Age: 23

Timeline

Customer Service Lead

Turkish Brands Page
04.2023 - Current

BACHELOR - MANAGEMENT INFORMATION SYSTEMS

Yarmouk University
01.2018 - 02.2023
Tala AsadInformation Systems