Tala Asad
Information Systems
Amman
Summary
My name is Tala Asad, I am 23 years old, and I recently graduated from Yarmouk University with a bachelor's degree. in management information systems. While there, I learned a lot of theory on topics like web development, economics, databases, and more. A cumulative average of 73%, with a grade of "good". I have worked hard on my education and am now ready to apply my knowledge to practice.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Lead
Turkish Brands Page
04.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
BACHELOR - MANAGEMENT INFORMATION SYSTEMS
Yarmouk University
Irbid, Select Region 01.2018 - 02.2023
Skills
Project Management
Document control
Administrative support
Coordination
Business development
Escalation management
Scheduling
Microsoft PowerPoint
Microsoft Office Suite
Accomplishments
I did two graduation projects with the team to create a website for 'Tanya' using PHP, JavaScript, HTML, and CSS., The idea is to create a system that helps people get trips within the limits of their capabilities, supported by photos and video clips, and through a group of trips classified into land and air, including one or more routes, so that the customer can enter his information through the reservation page and a ticket will appear to begin his trip.
Personal Information
Age: 23
Timeline
Customer Service Lead
Turkish Brands Page
04.2023 - Current
BACHELOR - MANAGEMENT INFORMATION SYSTEMS
Yarmouk University
01.2018 - 02.2023