Sumaia Abdulhaleem Beno
Amman
Summary
Personable and dedicated Project Assistant with a self-driven approach, recognized for independently managing complex project and team requirements. Highly proficient in preparing comprehensive documentation, coordinating schedules, and facilitating seamless communication. A results-oriented facilitator with a proven ability to deliver impactful training sessions and develop innovative engagement strategies to enhance learning outcomes. Eager to embrace opportunities that leverage expertise, foster continuous growth, and contribute meaningfully to organizational excellence and long-term success.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Project Assistant / Cultural Orientation Unit
International Organization for Migration
05.2019 - Current
- Undertake cultural orientation activities in an assigned area or areas, such as training, scheduling or childcare and, for several programs such as AUSCO, UKCO, FRCO, and more as required
- Undertake cultural orientation training activities, including providing training for Australia/UK/France bound refugees, featuring student-centered activities in all classes, or during remote CO, assisting in drafting training lesson plans in accordance with Program core content and objectives, assisting in the development of teaching materials, visual aids and bulletin boards supporting the curriculum and assisting in managing and restocking inventories of instructional supplies
- Undertake cultural orientation training activities, including providing training for youth and children refugees, featuring student-centered activities in all classes, , assisting in drafting training lesson plans in accordance with Program core content and objectives, assisting in the development of teaching materials, visual aids and bulletin boards supporting the curriculum and assisting in managing and restocking inventories of instructional supplies
- Undertake CO scheduling activities in Jordan, including, if assigned, providing all individuals requiring cultural orientation classes the opportunity to attend, assisting in planning and organizing duty travel in an efficient and effective manner and providing logistical duty travel support in the region is provided when necessary.
- Assist in developing new activities and explore new training materials to conduct training sessions for unaccompanied refugee minor program that includes analyzing the curriculum, updating outlines and compiling all related activities for the program.
- Assist in overseeing CO childcare activities, including, if assigned, monitoring and guiding staff members providing childcare services, helping ensure childcare spaces are appropriate, adequate and well-maintained, training childcare staff members to conduct basic cultural orientation activities designed for children and monitoring the work of childcare staff members
- Through oversight and quality check (QC) measures, verify any available database or CO record is updated as needed with CO-related content, including scheduling data and case updates
- Provide supervisors with relevant information needed for regular reports on CO activities, including program narratives and statistical reports
- Prepare and submit monthly program narrative and statistical reports on AUSCO activities to supervisor/s or AUSCO Regional Coordinator regularly
- Provide supervisors with relevant information as needed
- In coordination with supervisors, liaise as needed with other teams and units in IOM AMMAN here including Operations and Medical
- Provide regular reports on the work being accomplished within the team to supervisors and team members
- Train other CO team members as needed to efficiently and effectively manage cultural orientation activities
- In order to develop and maintain CO training-related skills, participate in and contribute to teacher trainings and staff development seminars and engage in self-directed study for professional development, including reading resettlement updates, language tutorials, attending cultural orientation-related workshops and seminars
- Assist the Supervisor/s and CO Regional office with a range of duties, including but not limited to: the up skilling of new trainers; provision of assistance to fellow trainers in the region; provision of technical and creative support to the development and updating of CO material
- Undertake duty travel as needed to participate in cultural orientation-related activities, for meetings and for training
- Demonstrate an in-depth understanding of the CO, SOPs, Core Content as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants and colleagues
- Maintain the confidentiality and integrity of all CO-related information by implementing control procedures
- Alert the Supervisor/s of any non-compliance to SOPs or codes of conduct by AUSCO staff members
- Previous profound experience in handling duties of CO Project Assistant - Administration and Scheduling.
- Actively participate in the IAAP committee, where I contribute to sharing knowledge and best practices related to Accountability to Affected Populations (AAP) in refugee contexts which involves ensuring the dissemination of critical information among team members to enhance collective understanding and implementation of AAP principles.
- Undertake security warden duties in IOM warden system to facilitate the coordination of security arrangements and for disseminate information and security instructions to IOM personnel and their eligible dependents operating in the areas with United Nations presence
Programme Assistant / Programme - Resilience Unit
World Food Programme
07.2018 - 04.2019
- Provide support in the planning, preparation, and implantation of resilience activities, more specifically:
- Support in the preparation and update of work-plans as needed
- Draft agreements/FLAs as requested
- Perform tasks in WINGS for PR's, SES, PO's and Payment Requisitions
- Take part in joint assessments and preparation with partner
- Support in responding to inquiries related to beneficiaries' lists
- Act as the main focal point for the WFP Log Book and address tickets raised to the resilience unit efficiently and timely
- Tracking PO timelines and ensuring proper follow-up/closure
- Support the unit's colleagues in the reconciliation of attendance/expenditures and prepare payments accordingly
- Monitor the expenditures of CPs as per the FLA and provide monthly expenditure reports
- Conduct Regular field visits as required
- Monitor projects implementation performed through partners as well as partners filed staff to ensure work progress according to the implementation plan
- Conduct focus group discussion in field level as needed to measure the impact of the activities implemented in the field
- Follow up and update the existing tracking sheets as needed e.g
- Resilience master matric, field visits sheet etc
- Provide feedback to resilience unit and other relevant units on Cooperative Partners performance based on conducted field visits/ tickets
- Provide administrative support in the CP evaluation process
Project Assistant / RSC - Cultural Orientation Unit
International Organization for Migration
04.2015 - 06.2018
- Organize and Schedule Cultural Orientation classes for US and different programs including UK, France and Australia
- Tracking WRAPS Ad-Hoc report for cases ready for CO to ensure that all eligible cases are notified about USCO prior to their departure to the United States
- Create schedules on WRAPS or other database
- Enter data, update CO status for eligible cases and update CO results as well
- Contact applicants to notify of their appointments in a respectful and timely manner, and keep notes received from the applicants
- Tracking Advanced Booking Notifications (ABN) received from Operation Department to insure that eligible cases are informed about the CO class prior to their departure
- Update Cultural Orientation statistics for the region in WRAPS including: schedules, individuals who attended CO classes, and instructors who conducted the CO classes
- Maintain hard copy attendance sheets, schedules, and program narrative and statistical reports and submit reports as needed
- Read Refugees Guidebook and updated SOPs to keep information up-to date
- Very good knowledge in the material provided for USCO and AUSCO classes
- Make sure travel reimbursements are issued and delivered on time in coordination with IOM Amman's Finance department
- Coordinate with HR department to provide translators when needed
- Coordinated with HR Department to hire on call bases childcare assistants and monitor their performance
- Contact food suppliers and make sure meal orders are accurate, delivered on time and insist to receive high quality services
- Keep inventories of supplies and order material as needed in direct consultation with the CO Coordinator, Project Officer and the Trainers
- Work cooperatively with all relevant IOM units as needed
Freelancer Assistant
Transtec International management
09.2012 - 09.2012
- Assisted the expert during his mission in Jordan in preparation for a potential support mission to The upcoming EU Election Observation mission in Jordan Provided a list of service providers (such as Hotels, business centers, car rental, medical care security companies...etc) and accompanied the experts during the meetings with the selected suppliers as requested
Training Support Officer
The Higher Council for Science and Technology
01.2009 - 12.2010
- Company Overview: SRTD- EU Funded Project
- Provide logistical support for inward and outward training events
- Coordinate internal Conferences and Training events
- Coordinate events and workshops
- Cooperate with trainer and project directors to determine the location, time, facilities and training
- Prepare all tools for training
- And perform other duties to fulfill training program
- Provide accommodation and local transportation for the short term expert
- Receive, distribute and keep records for the training material
- Book conference venues for different project events
- Review the list of participants, distribute materials and provide support to the trainer
- Prepare needed documents, certificates and take photos
- Receive feedback from the participants and prepare the evaluation report to submit to the project director
- Maintain the training calendar (if applicable)
- Track training progress and follow up with participants to keep them on track
- Ensure Completion of the program in a timely productive manner
- Deal with queries by telephone, letter and email
- Coordinate study tours, meetings and other training mission abroad
- Very good knowledge in visa procedures
- Make arrangements for accommodation, book tickets and provide travel insurances if necessary
- Collect supporting documents required to apply for the visa (health insurance, invitation letters, and travel and accommodation confirmation)
- Distribute per-diems, tickets and provide training location address and map to the participants
- Receive feedback from the participants and prepare the evaluation report to submit to the project director
- Maintain contact with event coordinators abroad
- Provide instant assistance to the participants
- SRTD- EU Funded Project
Project Assistant
Transtec International management Company
09.2008 - 01.2009
- Oversee all aspects of general office coordination
- Maintain office calendar to coordinate work flow and meetings
- Maintain confidentiality in all aspects of client, staff and organization information
- File and retrieve organizational documents, records and reports
- Set up and coordinate meetings and conferences
- Prepare agendas and make arrangements for committee meetings
- Record minutes of meeting
- Support staff in assigned project based work
- Assist guests, Short terms experts and Long term experts with accommodation, transport, visa, registration and meetings
- Provide hotel booking at best rates
- Arrange the delivery, receive and make filed project communications with EU Delegation and Transtec
- Coordinate the transport services (driver).And keep an updated weekly working plan of the driver
- Receive and handle timely transport requests
- Provide the timely supply of stationary and other required items
- Organize files, develop spreadsheets, fax reports and scan documents
Education
BBA - Management Information System
The Hashemite University
Zarqa - Jordan 04.2001 - 06.2006
Skills
- Microsoft Office Suite
- Smart working
- Ambitious
- Ability to work under pressure
- Fast learner
- Hard worker
- Positive attitude
- Multi-tasking ability
- Customer-oriented
- Active Listening Skills
- Even-tempered
- Team player
- Ability to work singularly
Personal Information
- Number of Children: 2
- Date of Birth: 02/04/84
- Nationality: Jordanian Russian
- Marital Status: Married
Community Service
Chechen Women Charity Zarqa, Participated in fund raising activities for Iraqi and Chechen refugees 1997 - 2006., Assisted in coordinating well-fair activities 1997-2006., Assisted in distributing charity packs for refugees and less fortunate people in the community 1997-2006.
Training
- CORE Online training courses package, Ongoing
- Elements of Effective learning- Ilearn, 04/01/21
- Virtual Practicum: Facilitating Remote CO - CORE, 05/01/20
- Safe and Secure Approaches in Field Environments - UNDSS, 02/25/19
- Supporting Old People & People with Disabilities in Home based programs - Help Age, 02/01/19
- SGBV Safe Referral Training - UNHCR, 12/01/18
- On Job Training Workshop- UNHCR & ILO, 12/01/18
- AUSCO ToT Workshop KL, 08/09/17
- Cultural Orientation Certification Course - Intermediate level - CORE, 2017
- Treatment of Refugee Records - USRAP online training, 2017
- Resilience Building and Stress Management- USRAP online Course, 2017
- UNHCR Training: Fundamentals of Fraud and Corruption Awareness, 2017
- UNHCR Training: Country of Origin Information (COI), 2017
- UNHCR Training: Protection Induction Programme, 2017
- UNHCR Training: The Identification of Refugees in Need of Resettlement, 2017
- Cybersecurity Training - IOM, 2017
- Ethics & Conduct at IOM Training online - IOM, 2017
- Child Protection online training - IOM, 2017
- PSEA Original Awareness online training - IOM, 2017
- Body language and assertiveness online Training - IOM, 2017
- Leadership sins online training - IOM, 2017
- Meetings online training - IOM, 2017
- 30 Ways to Make More Time online Training - IOM, 2017
- LGBTI Training - IOM, 2017
- Online Training: I Know Gender - UN Women Training Center, 2016
- Customer relation Management Training (CRM) - IOM, 2016
- Visitors log in system Training (VLS) - IOM, 2016
- Training of Trainer (TOT), Dr Suhail Jouaneh, 2015
- HR Diploma, Pioneers Academy, Certified from German Jordanian University, 06/01/14
- Mini MBA, AGENDA Group, Ihab Jalanbo, PSUT, 2011
- Business Planning Workshop, Talal Abu Gazaleh, SRTD, 2010
- Managing The Economic Resources, BeryTech Lebanon, Nicola Rouhana, at SRTD, 2009
- Managing The Information, WESTBIC Ireland, James Donlon, SRTD, 2008
- Practical Accounting, Sallam Cultural Centre, 2008
Timeline
Project Assistant / Cultural Orientation Unit
International Organization for Migration
05.2019 - Current
Programme Assistant / Programme - Resilience Unit
World Food Programme
07.2018 - 04.2019
Project Assistant / RSC - Cultural Orientation Unit
International Organization for Migration
04.2015 - 06.2018
Freelancer Assistant
Transtec International management
09.2012 - 09.2012
Training Support Officer
The Higher Council for Science and Technology
01.2009 - 12.2010
Project Assistant
Transtec International management Company
09.2008 - 01.2009
BBA - Management Information System
The Hashemite University
04.2001 - 06.2006
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