Suhib Almaqusi

Key Responsibilities:

• Architected end-to-end payment solutions tailored to meet financial institutions' needs, ensuring alignment with industry standards.
• Spearheaded enhancements to payment systems, incorporating advanced technologies to optimize performance and reliability.
• Provided strategic guidance and architectural leadership for the adoption of innovative payment mechanisms.

Key Projects:

• Designed and developed a comprehensive Payment Hub product from scratch, serving as a payment gateway for facilitating seamless transactions. Led the end-to-end architecture, development, and deployment, ensuring compliance with industry standards and security protocols.
• Managed 4 phases of payment hub project (Input layer, messages converter, business logic and workflow management)

Key Responsibilities:

• Conducted in-depth workflow analysis and system integration to meet business requirements.
• Provided comprehensive training to technical teams and business users.
• Delivered technical and business consulting services to optimize system performance.
• Resolved customer issues with detailed analysis, troubleshooting, and effective solutions.
• Coordinated with cross-functional teams, including IT, security, and quality assurance.
• Documented customer-reported issues and action plans, ensuring timely resolution.

Key Projects:

• Led the deployment of Instant Payment Systems (IPS) and advanced integration for seamless financial operations.
• Delivered the I-Verify ACQR Code solution for Jordan Islamic Bank.
• Managed to complete 5 projects (ACH upgrade, DDM for Cairo Amman Bank, ACQR code for Jordan Islamic Bank, VPN certificate connection for ACH and IPS solution for Bank of Jordan)

Key Responsibilities:

• Full-cycle implementation of payment systems.
• Delivered comprehensive training programs for new hires, equipping them with the knowledge necessary for success.
• Worked diligently under pressure during peak periods, maintaining a consistent record of excellent performance.
• Contributed to business growth by identifying opportunities for improvement in payment processes and customer experience.
• Maintained a high level of accuracy in data entry to prevent discrepancies and improve overall efficiency.

Key Projects:

• Designed and implemented payment systems (TMSX, ACH, RTGS, IPS).
• Managed to complete and implement 7 projects for payment router in ACH/RTGS channels for major banks in Jordan, including the Central Bank of Jordan, Arab Bank, Cairo Amman Bank, and others.

Key Responsibilities:

• Delivered excellent customer service by understanding needs and resolving inquiries efficiently
• Collaborated with team members to achieve performance targets and maintain high attendance levels
• Onboarded new employees by accurately entering information into systems

Key Projects:

• Worked on the E-Government Project to support customers and facilitate their digital transformation journey. Played a critical role in resolving technical issues, guiding users through new systems, and ensuring a smooth adoption process.
• Managed to complete the customer support for 1 project (E-Government services).