Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Suhib Okour

Suhib Okour

Operation, Team Leader
Amman

Summary

A highly motivated and results-driven Customer Service Team Leader with a strong background in customer relations, sales, and team management. Proven ability to lead, motivate, and enhance team performance in a fast-paced environment. Strong command of English (C1-C2) with excellent written communication skills, professional email etiquette, and expertise in Excel and management-related tasks.


Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Team Leader

Concentrix
11.2024 - Current
  • Lead and manage a team of customer service advisors, ensuring high performance and efficiency.
  • Monitor key performance indicators (KPIs) and implement strategies to improve customer satisfaction.
  • Provide coaching, feedback, and support to team members to enhance productivity.
  • Oversee escalations and ensure swift resolution of customer inquiries and complaints.
  • Worked in aviation and gaming accounts.

Customer Service Advisor

Concentrix
02.2024 - 11.2024
  • Provided exceptional customer service for aviation-related inquiries.
  • Assisted customers with booking, cancellations, and general inquiries.
  • Maintained high customer satisfaction ratings through effective communication and problem-solving.

Customer Service & Sales Representative

Okour Grupp AB
03.2019 - 03.2021
  • Achieved Top Salesman of Q2, 2020 for outstanding performance.
  • Handled customer inquiries, complaints, and service requests efficiently.
  • Maintained strong client relationships and contributed to business growth.

Education

B.A. - English Language and Linguistics

Jordan University of Science and Technology
03.2013 - 06.2017

Software Development

Luminus Technical University College
06.2021 - 12.2021

Skills

  • Team Leadership & Motivation

  • Professional Email Communication

  • Customer Service Excellence

  • Sales & Negotiation

Team supervision

Teamwork and collaboration

Problem-solving

Documentation and reporting

People management

Coaching

Employee evaluation

Performance improvement

Technical support

Relationship building

Certification

Software Development Course – Luminus Technical University College (2021)

Timeline

Team Leader

Concentrix
11.2024 - Current

Customer Service Advisor

Concentrix
02.2024 - 11.2024

Software Development

Luminus Technical University College
06.2021 - 12.2021

Customer Service & Sales Representative

Okour Grupp AB
03.2019 - 03.2021

B.A. - English Language and Linguistics

Jordan University of Science and Technology
03.2013 - 06.2017
Suhib OkourOperation, Team Leader