A highly motivated and results-driven Customer Service Team Leader with a strong background in customer relations, sales, and team management. Proven ability to lead, motivate, and enhance team performance in a fast-paced environment. Strong command of English (C1-C2) with excellent written communication skills, professional email etiquette, and expertise in Excel and management-related tasks.
Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Team supervision
Teamwork and collaboration
Problem-solving
Documentation and reporting
People management
Coaching
Employee evaluation
Performance improvement
Technical support
Relationship building