Suha Khanfar, DBA
Amman
Summary
Creative professional and collaborator with 15+ years of experience, including 10+ years as an executive manager and lead. Deep expertise in manufacturing processes, materials, and licensing. Skilled in managing both large and small teams, developing budget-sensitive products through innovation and storytelling. Committed to being a global leader in business management, driving sustainable growth through cutting-edge technologies, ethical leadership, and empowering communities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Office Manager
Shams Al-Iraq for Supply, Import & Export Co. Ltd.
01.2017 - Current
- Company Overview: Expert in optimizing operations and managing executive support in the supply, import, and export industries
- Generated detailed quality reports, presentations, and spreadsheets to support decision-making
- Efficiently coordinated weekly meetings, appointments, and office correspondence, including emails, phone calls, and mail
- Collaborated with department managers to prioritize tasks and manage workloads effectively
- Monitor office operations across departments, including accounting, HR, and IT, to ensure smooth functioning
- Planned and executed meetings and events to promote company products and services
- Developed and maintained long-term business relationships with clients, enhancing customer loyalty
- Handled administrative tasks, including scheduling, answering phones, and maintaining organized filing systems
- Managed company records related to policies, procedures, and operations
- Operated the accounting system and conducted company financial calculations
- Proficient in handling all banking transactions
- Expert in optimizing operations and managing executive support in the supply, import, and export industries
Sales Coordinator
Al-Rebab for Commercial Agencies Co. Ltd.
01.2012 - Current
- Supported the external sales team by proactively engaging with customers and facilitating sales activities
- Managed order fulfillment for key accounts, ensuring efficient processing and timely delivery
- Set departmental budgets, monitored expenses, and ensured portability
- Maintained detailed records of sales activities, contributing to accurate reporting and analysis
- Established competitive pricing and delivery terms, aligned with current market trends and cost structures
- Prepared necessary reports and calculated production costs to inform decision-making
General Manager Assistant
Mahdi Medical supplies Est.
03.2023 - 09.2023
- Duties included managing sales staff, checking inventory, marketing, creating campaigns for existing & new products, improving customer care, processing purchase orders, monitoring stock levels, and generating stock reports
Operations Manager
Al-Nabi Soft Drink & Juice Co. Ltd.
01.2011 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Logistics Operations: Designed and implemented streamlined supply chain processes, ensuring efficient inventory management, on-time deliveries, and optimized production schedules.
Financial Oversight: Monitored budgets, conducted cost analysis, and developed financial forecasts to maintain operational efficiency and profitability.
Cost Management: Identified cost-saving opportunities and negotiated with suppliers to reduce production expenses while maintaining high-quality standards.
Beverage Formulation: Collaborated with R&D teams to develop and refine beverage formulas, ensuring compliance with industry regulations and market trends.
Process Optimization: Enhanced workflow efficiency through data-driven analysis and the implementation of best practices in operations and production.
Cross-functional Coordination: Acted as a liaison between departments, including finance, production, and supply chain, to align goals and streamline operations.
Performance Metrics: Established key performance indicators (KPIs) to monitor productivity, quality, and cost-effectiveness across all operational areas.
Team Leadership: Trained and supervised multidisciplinary teams, fostering a collaborative work environment and ensuring the achievement of business objectives. - Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
Senior Office Manager
Arabian Aerated Water Co. - Sinalco International Brands
01.2011 - 12.2016
- Over 5 years of experience managing office operations, including scheduling, budgeting, and staff supervision, ensuring efficient administrative workflows
- Developed and implemented streamlined office procedures, significantly improving productivity and reducing operational costs
- Coordinated and executed complex projects, events, and travel arrangements, consistently meeting deadlines and organizational goals
- Managed office filling systems, ensuring organized and easy access to important documents
- Led a team of office assistants, delivering exceptional customer service to clients and visitors
- Oversaw accounts payable and receivable, budgeting, and financial reporting, maintaining fiscal accuracy and compliance
- Directed office operations in a medium-sized company within the beverage industry, optimizing executive support and internal communications
- Coordinated meeting and networking events, maintaining high standards of professionalism and logistical efficiency
- Managed office equipment maintenance, ensuring timely repairs and replacements to minimize downtime
- Arranged comprehensive travel and accommodation logistics for senior management, facilitating smooth business operations
- Ensured strict adherence to health and safety policies, reporting office performance metrics to directors and senior managers
- Professionally handled trade correspondence and maintained strong relationships with freight forwarders, customs, and suppliers
- Monitored and followed up on shipments, customs clearance, and manifests, ensuring compliance and timely delivery
- Possessed in-depth knowledge of carbonated beverage production processes and managed the procurement of spare parts for manufacturing machinery
- Prepared and submitted commercial and technical reports for tenders, ensuring timely and accurate application, follow-up, and delivery
- Managed customer orders, from tender preparation to shipment and payment follow-up, ensuring customer satisfaction and timely delivery
- Expert in preparing formulas used in carbonated beverage and juice production, along with calculating production costs
- Innovated and implemented new administrative systems to enhance office efficiency and performance
- Performed additional duties as requested, demonstrating flexibility and a commitment to excellence in all tasks
Teacher Assistant
Hashemite University
10.2006 - 06.2009
- Experienced in teaching a variety of chemistry laboratories, including General Chemistry (101 and 102), Engineering Chemistry (108), Instrumental Chemistry, Analytical Chemistry, Inorganic Chemistry, and Organic Chemistry
- Proficient in using analytical instruments, including IR-Spectrophotometer, Column Chromatography, TLC, GC, and UV-Spectroscopy
- Extensive experience in analytical chemistry techniques such as titration, crystallization, solvent distillation, measuring melting and boiling points, rotary evaporation, synthesis, and extraction
- Skilled in chemistry applications software, enhancing laboratory efficiency and data accuracy
Certified English Translator
Dana International for Intellectual Property
06.2006 - 02.2007
- Certified English Translator at Dana International for Intellectual Property, with extensive experience in copyright and intellectual property tasks, translation of scientific patents, registration of trademarks, and registration of copyrights
- Proven expertise in translating, managing IP-related documents, and supporting various functions within the company, ensuring accuracy and compliance with industry standards
Education
Doctor of Business Administration -
International American University
Los Angeles, California08.2024
Master of Physical Chemistry -
Hashemite University
Zarqa, Jordan07.2009
Bachelor's of Chemistry -
Hashemite University
Zarqa, Jordan06.2006
Certificate of Higher Education - Scientific Stream
Netaqeen High School
Amman, Jordan06.2002
Skills
- Deep Learning
- Machine Learning
- Python
- Applications Software
- Spreadsheets
- Coordination
- Creative
- Decision-Making
- Ethical Leadership
- Committed
- Professionalism
- Proactively
- Proficient
- Financial Reporting
- Office Supply Management
- Typing Speed
- Meeting Coordination
- General Administration
- Microsoft Office
- Invoices Preparation
- Dealing Professionally with all Trade Correspondence
- Dealing Professionally with Freight Forwarding and customs
- Knowing very well about the Production steps of the Carbonated Beverages and Juice
- Ordering Spare Parts for the Machines using in large factories
- Tenders
- Calculating the Production Costs
- Perform Duties as Request
- Creating and Implementing New Administrative Systems
- Organizational leadership
- Office administration
Personal Information
- Date of Birth: 07/17/83
- Nationality: Jordanian
- Marital Status: Married
Certification
- IBT Courses (International TOEFL), 07/01/07, Hashemite University
- IC3 Courses (Computer), 07/01/07, Hashemite University
- ITB Lessons (Local Jordanian TOEFL), 06/01/09, Hashemite University
- English Language conversation, 10/01/10, Nevada Language Center
- ICDL (Computer), 06/01/22, Bili International Academy
- Human Resources (HR), 06/01/22, Bili International Academy
- Risk Assessment and Prioritization in Decision Making, 07/01/23, Arab Academy for Creators
- Methodologies and Techniques for Improving Processes and Measuring Performance, 07/01/23, Arab Academy for Creators
- Training of Trainers (TOT), 01/01/24, ABE & Arab International Academy for Training Consulting
- E-Marketing, 02/01/24, ABE & Arab International Academy for Training Consulting
- Quality Control (QC), 04/01/24, ABE & Arab International Academy for Training Consulting
- Risk Management (RM), 05/01/24, ABE & Arab International Academy for Training Consulting
- Project Management Professional (PMP), 05/01/24, ABE & Arab International Academy for Training Consulting
- Artificial Intelligence, 06/01/24, OXFORD TRAINING COLLEGE BRITAIN
- TensorFlow Master Class for Machine Learning and Artificial Intelligence in Python, 07/01/24, Eskills Academy
- An Introduction in Machine Learning & NLP in Python, 07/01/24, Eskills Academy
- Artificial Neural Networks & Deep Learning in R, 07/01/24, Eskills Academy
- Artificial Intelligence Revolution and How to Use It in Your Workplace & Life, 07/01/24, Al-Ahli Bank in Jordan
- Artificial Intelligence for Marketing, 07/01/24, Bank Al-Etihad in Jordan
- Data Protection: Legal Frameworks and Practical Implementation, 07/01/24, Al-Ahli Bank in Jordan
- Introduction to Project Management Professional with Artificial Intelligence, 08/01/24, Creativity House Training Center
- Lean Sigma Yellow Belt, 09/01/24, AEC Anexas Europe Certification
- Diploma in Human Resources Management (HRM), 09/01/24, Meshkat Education Establishment
- Certificate of Presentation of AI & Its Applications : Transforming Industries and Society, 21-22th/09/2024, IFERP(Institute for Educational Research and Publication).
- Certificate of Presentation of Beyond Intelligence: AI for a Changing Planet, 26-27th/10/2024, IFERP(Institute for Educational Research and Publication).
- Basics in E-Services, 30/10/2024, Albalasmeh Business Company LTD-UK
- Strategic Planning Management, 27/11/2024
Awards
- International Trainers form Union of Arab Centers in the Arab World, 2024
- Achieved distinction for doctoral dissertation defense, 2024
- International Keynote Speaker of IFERP(Institute for Educational Research and Publication) for 2024 and 2025
- Premium membership at IFERP(Institute for Educational Research and Publication)
Publications
- Study the Influence of UV-Irradiation on the Photo Stability of Pure and Plasticized Poly (4-Vinyl Biphenyl) in Solid Films, http://dx.doi.org/10.4236/msa.2017.813075
- The Adoption of Artificial Intelligence (AI) in Human Resources Management (HRM) in Jordanian Organization, 2455-2631
- The ethical use of Artificial Intelligence in human resources management: a case study in the commercial banking sector in Jordan, 2349-5162
- The Impact of E-commerce on Supply Chain Management in Jordanian Manufacturing Firms, https://doi.org/10.5281/zenodo.11104987
- Investigation into the Factors Affecting the Integration of AI in HRM within Jordanian Banks, Scopus Journal
Activities
- Participated in the workshop entitled 'Discuss areas of cooperation between the local industry and the Faculty of Science', Zarqa, Jordan, 04/03/07
- Participated in the second chemical Jordanian Day, Irbid, Jordan, 05/09/07
- Participated in the Seventh annual meeting of the Jordanian Chemical Society, Al-Mafraq, Jordan, 05/26/07
- Participated in the third chemical Jordanian, Irbid, Jordan, 01/01/07
- Participated in the Jordanian international mining conference, Irbid, Jordan, 07/03/08 - 07/16/08
- Participated in the ninth Jordanian chemical society conference, Zarqa, Jordan, 04/28/09
- Participated in AI & Its Applications: Transforming Industries & Society Conference, Dubai, UAE, 09/21/24
- Participated in Beyond Intelligence: AI for a Changing Planet Conference, Dubai, China, 10/27/24
Languages
Arabic, English
Native language
Arabic
Proficient
C2
English
Proficient
C2
References
- Mr. Duraid Al-Rahmani, Shams Al-Iraq For Supply, Import & Export Co. Ltd., Amman, Jordan, 00962796532297, duraid@alrebab.com
- Eng. Hussain Al-Rahmani, Arabian Aerated Water Co. Ltd., Amman, Jordan, 00962795894203, h.alrahmani@yahoo.com
- Prof. Amjad Al-Sheikh, Hashemite University, Zarqa, Jordan, 00962795627128, elsheikh@hu.edu.jo
Timeline
General Manager Assistant
Mahdi Medical supplies Est.
03.2023 - 09.2023
Executive Office Manager
Shams Al-Iraq for Supply, Import & Export Co. Ltd.
01.2017 - Current
Sales Coordinator
Al-Rebab for Commercial Agencies Co. Ltd.
01.2012 - Current
Operations Manager
Al-Nabi Soft Drink & Juice Co. Ltd.
01.2011 - 12.2022
Senior Office Manager
Arabian Aerated Water Co. - Sinalco International Brands
01.2011 - 12.2016
Teacher Assistant
Hashemite University
10.2006 - 06.2009
Certified English Translator
Dana International for Intellectual Property
06.2006 - 02.2007
Master of Physical Chemistry -
Hashemite University
Bachelor's of Chemistry -
Hashemite University
Certificate of Higher Education - Scientific Stream
Netaqeen High School
- IBT Courses (International TOEFL), 07/01/07, Hashemite University
- IC3 Courses (Computer), 07/01/07, Hashemite University
- ITB Lessons (Local Jordanian TOEFL), 06/01/09, Hashemite University
- English Language conversation, 10/01/10, Nevada Language Center
- ICDL (Computer), 06/01/22, Bili International Academy
- Human Resources (HR), 06/01/22, Bili International Academy
- Risk Assessment and Prioritization in Decision Making, 07/01/23, Arab Academy for Creators
- Methodologies and Techniques for Improving Processes and Measuring Performance, 07/01/23, Arab Academy for Creators
- Training of Trainers (TOT), 01/01/24, ABE & Arab International Academy for Training Consulting
- E-Marketing, 02/01/24, ABE & Arab International Academy for Training Consulting
- Quality Control (QC), 04/01/24, ABE & Arab International Academy for Training Consulting
- Risk Management (RM), 05/01/24, ABE & Arab International Academy for Training Consulting
- Project Management Professional (PMP), 05/01/24, ABE & Arab International Academy for Training Consulting
- Artificial Intelligence, 06/01/24, OXFORD TRAINING COLLEGE BRITAIN
- TensorFlow Master Class for Machine Learning and Artificial Intelligence in Python, 07/01/24, Eskills Academy
- An Introduction in Machine Learning & NLP in Python, 07/01/24, Eskills Academy
- Artificial Neural Networks & Deep Learning in R, 07/01/24, Eskills Academy
- Artificial Intelligence Revolution and How to Use It in Your Workplace & Life, 07/01/24, Al-Ahli Bank in Jordan
- Artificial Intelligence for Marketing, 07/01/24, Bank Al-Etihad in Jordan
- Data Protection: Legal Frameworks and Practical Implementation, 07/01/24, Al-Ahli Bank in Jordan
- Introduction to Project Management Professional with Artificial Intelligence, 08/01/24, Creativity House Training Center
- Lean Sigma Yellow Belt, 09/01/24, AEC Anexas Europe Certification
- Diploma in Human Resources Management (HRM), 09/01/24, Meshkat Education Establishment
- Certificate of Presentation of AI & Its Applications : Transforming Industries and Society, 21-22th/09/2024, IFERP(Institute for Educational Research and Publication).
- Certificate of Presentation of Beyond Intelligence: AI for a Changing Planet, 26-27th/10/2024, IFERP(Institute for Educational Research and Publication).
- Basics in E-Services, 30/10/2024, Albalasmeh Business Company LTD-UK
- Strategic Planning Management, 27/11/2024
Doctor of Business Administration -
International American University
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