Sora Khasawneh
Amman,AM
Summary
Dynamic professional with expertise in strategic planning and logistics optimization, recognized for driving operational efficiency and achieving cost savings at Pharmalys MENA. Proven leadership has enhanced customer service and fueled organizational growth through impactful process improvements. Possesses strong business acumen and a tech-savvy approach, adept in utilizing data research to support substantial growth initiatives.
Overview
18
18
years of professional experience
Work History
Part-Time Venue Staff
British Council
Amman
04.2024 - Current
- Monitored exam procedures aligned with the British Council's commitment to excellence.
- Maintained confidentiality and compliance with safeguarding protocols for exam materials.
- Executed risk assessment protocols to maintain exam integrity and safety.
- Supported the British Council's mission for inclusivity, ensuring positive interactions.
- Audited company's legal documents to verify compliant policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
E-commerce business Manager
Amman
01.2016 - 01.2021
- Conducted analysis of market trends, consumer behavior, and competitors for informed product selection.
- Utilized analytics to monitor sales performance, customer trends, and campaign success.
- Crafted strategic digital marketing initiatives via social media and e-commerce for market growth.
- Monitored financial metrics such as cash flow and budgeting.
- Streamlined supply chain to enhance cost efficiency and customer satisfaction.
Logistics/Supply Chain Supervisor
Pharmalys MENA
Amman
01.2015 - 01.2016
- Created logistics strategies enhancing production efficiency, distribution networks, and inventory control aligned with corporate goals.
- Coordinated with carriers, suppliers, stakeholders ensuring seamless operations.
- Tracked KPIs to boost operational efficiency and reduce costs.
Logistics Specialist
Azadea Group
Amman
01.2014 - 01.2015
- Assessed logistics performance data from JDE systems and initiated continuous improvement strategies.
- Ensured customs clearance compliance while streamlining supply chain adherence to regulatory updates.
- Coordinated logistics for imported shipments, maintaining precise and consistent documentation.
Logistics Coordinator
Unitrans INC / Tracks for logistics services
Amman
01.2010 - 01.2014
- Oversaw specialized military and exempt shipments while maintaining compliance with regulatory standards.
- Delivered comprehensive rate quotes leading to cost reductions.
- Enhanced transportation routes and schedules to maximize efficiency.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Ensured accurate completion of customs documents for international shipments as required by law.
Office Manager
US Training Center
Amman
01.2008 - 01.2009
- Managed coordination of travel and logistical operations across the USA, Iraq, and Jordan.
- Oversaw budget planning, ensuring optimal allocation of financial resources.
- Implemented administrative strategies to boost operational productivity.
Quality Analyst
Aspire Services
Amman
01.2007 - 01.2008
- Executed QA testing on software and web applications, maintaining standards compliance.
- Created test cases and scripts using Mercury Quality Center to enhance product quality.
Education
Master of Business Administration (MBA) -
German Jordanian University (GJU)
Amman, Jordan01.2024
Bachelor’s degree - Computer Information System
Jordan University of Science & Technology (JUST)
Skills
- Data Research Expertise
- Strategic Planning Expertise
- Logistics Optimization
- Customer Service Excellence
- Risk Assessment Strategies
- Operational Monitoring
- Recordkeeping expertise
- Employee mentoring
- File management
- Leadership qualities
- Project assistance
- Strong teamwork
- Process improvement
Languages
- Arabic, Native Language
- English, Professional proficiency
References
References available upon request.
Timeline
Part-Time Venue Staff
British Council
04.2024 - Current
E-commerce business Manager
01.2016 - 01.2021
Logistics/Supply Chain Supervisor
Pharmalys MENA
01.2015 - 01.2016
Logistics Specialist
Azadea Group
01.2014 - 01.2015
Logistics Coordinator
Unitrans INC / Tracks for logistics services
01.2010 - 01.2014
Office Manager
US Training Center
01.2008 - 01.2009
Quality Analyst
Aspire Services
01.2007 - 01.2008
Master of Business Administration (MBA) -
German Jordanian University (GJU)
Bachelor’s degree - Computer Information System
Jordan University of Science & Technology (JUST)
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