Sohaeb Aljammal
Senior Technology Officer Information
Irbid
Summary
Dynamic Electronic Technical Expert with a proven track record at Army Forces, excelling in customer support and technical troubleshooting. Spearheaded process improvements, enhancing operational efficiency. Adept at mentoring teams and managing complex technical inquiries, ensuring high satisfaction rates through effective problem-solving and strong interpersonal skills.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Electronic Technical Expert
Army Forces
11.2015 - Current
- Collaborated with stakeholders to clearly define project requirements, ensuring successful outcomes.
- Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.
- Conducted comprehensive training sessions on new software for end-users, leading to a smoother transition during implementation phases.
- Spearheaded process improvement initiatives that led to increased efficiency in daily operations across departments.
- Led cross-functional teams to successfully complete large-scale projects within budget and timeline constraints.
- Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
Senior Technology Employee Information
Military Credit Fund
09.2021 - 11.2023
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Education
High School Diploma -
Different Education Center
Amman, Jordan 04.2001 -
Associate of Science - Diploma in Communications Engineering
Sharif Nasser Bin Jameel College of Communications
Zarqa, Jordan 04.2001 -
Skills
Customer support
IT service management
Remote support
Network support
Problem-solving
Remote technical support
Microsoft windows and office
Time management
Technical issues analysis
Multitasking
Help desk support
Friendly and patient
Technical troubleshooting
Teamwork
Training and mentoring
IT infrastructure management
Hardware maintenance
Timeline
Senior Technology Employee Information
Military Credit Fund
09.2021 - 11.2023
Electronic Technical Expert
Army Forces
11.2015 - Current
High School Diploma -
Different Education Center
04.2001 -
Associate of Science - Diploma in Communications Engineering
Sharif Nasser Bin Jameel College of Communications
04.2001 -