Sinan Alhayek
Pedagogue-Psychologist
Amman,AM
Summary
Talented Administration Officer well-versed in accounting, reporting and documentation. Offering [9] years of experience managing office staff performance, scheduling and task delegation. Proficient with demonstrated success in database, file and records management.
Detail-oriented [English], [Arabic], [Italian] and [Serbo-Croatian] translator offering [9] years of experience. Demonstrated success in [various] settings providing range of document and text translation services. Versed in producing accurate documents for business, government and cultural application.
Accomplished Psychologist with [5] years treating individuals with complex physiological and emotional conditions. Kind and personable during patient appointments with exceptional talent for diffusing high-stress situations. Dedicated to patient outcomes with focus on communicating with family members and communicating with staff to offer resources and information.
Thorough Child Protective Specialist committed to keeping children safe and properly cared for by completing investigations and working hard to strengthen family units. Excellent communication skills with an organized and systematic approach. Ready to bring experience to a dynamic new role.
Overview
4
4
Languages
1
1
Certificate
11
11
years of post-secondary education
15
15
years of professional experience
Work History
Child Protection Officer
Save The Children International
Bihac, Federation of Bosnia & Herzegovina
03.2020 - 09.2020
- Provided support and assistance to refugee and migrant families with children.
- Timely executed project activities with team members and key project stakeholders and contributed in design and caring out project activities aimed to increase refugee and migrant children's resilience and wellbeing
- Responded to claims of abuse, neglect or safety concerns.
- Maintained case records and legal documentation.
- Visited homes, inspected surroundings and interviewed family members.
- Provided psychosocial support
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide
informational resources. - Reported child abuse in accordance with legal standards of mandatory reporters.
Administration Officer/Cultural Representative
Jesuit Refugee Service In Europe (JRS)
Bihac, Federation of Bosnia & Herzegovina
01.2019 - 04.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Interpreted management directives to define and document administrative staff processes.
- Codified office structures and processes to promote teamwork and performance.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Drafted informative reports regarding upcoming projects and required resources.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supported timely and accurate administrative task completion.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Supported HR functions, including new hire orientation and equipment allocation.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Produced detailed reports using [Microsoft Office].
- Translated documents in [English] and [Arabic].
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Worked closely with [Country Manager] to maintain optimum levels of communication to effectively and efficiently complete projects.
- Used coordination and planning skills to achieve results according to schedule.
Clinical Psychologist Intern
Polyclinic ALHAYEK Medica
Cazin, Federation of Bosnia & Herzegovina
10.2015 - 03.2020
- Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
- Used therapeutic techniques such as [TF-CBT], [EMDR], [PE] and [CPT] with patients.
- Selected, administered and scored psychological tests.
- Completed required documentation and reports for compliance and treatment planning.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
- Studied and applied practices from professional reports and literature along with therapies focused on patient needs.
- Conducted individual and group psychotherapy with the following groups: clinical patients, war trauma survivors, LGBT people, women and children victims of domestic violence
Administration Officer/Interpreter/Translator
Polyclinic ALHAYEK Medica
Cazin, Federation of Bosnia & Herzegovina
11.2010 - 03.2020
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated documents in [English],[Arabic] and [Italian].
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Managed team of [10] employees, overseeing hiring, training, and professional growth of employees.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day to day duties accurately and efficiently.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported timely and accurate administrative task completion.
- Supported HR functions, including new hire orientation and equipment allocation.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
Education
Bachelor's - Pedagogy-Psychology
International University
Brcko 10.2015 - 07.2019
Bachelor's - English Language And Literature
International University
Brcko 10.2011 - 07.2015
High School Diploma -
Economic High School
Bihac 09.2007 - 05.2011
Skills
Interpersonal skills
undefinedQuote
Acta non verba.
Latin proverb
Certification
Pedagogical-Psychological-Didactic-Methodical group of subjects
Timeline
Child Protection Officer
Save The Children International
03.2020 - 09.2020
Administration Officer/Cultural Representative
Jesuit Refugee Service In Europe (JRS)
01.2019 - 04.2019
Pedagogical-Psychological-Didactic-Methodical group of subjects
12-2015
Bachelor's - Pedagogy-Psychology
International University
10.2015 - 07.2019
Clinical Psychologist Intern
Polyclinic ALHAYEK Medica
10.2015 - 03.2020
Bachelor's - English Language And Literature
International University
10.2011 - 07.2015
Administration Officer/Interpreter/Translator
Polyclinic ALHAYEK Medica
11.2010 - 03.2020
High School Diploma -
Economic High School
09.2007 - 05.2011
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