Sharaf Hammouri
Accountant, Customer Service
Irbid
Summary
Accountant with three years of experience specializing in accounting, auditing, budgeting, and tax for diverse organizations. Advanced knowledge of generally accepted accounting principles and practices. Fosters transparency, understanding, and ownership of financial reports and operational metrics across the organization. Thorough knowledge of applicable laws and regulations. Significant experience in customer service, including handling, communication, and patience. Aspires to be a perfect employee and aims for constant growth.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Content Moderator
Concentrix
06.2022 - Current
- Managed and audited content on specific platforms in accordance with company policies. - Regulated user-generated content on social media. - Served as the point of contact between teammates and leaders, ensuring team KPI achievements. - Endured work pressure, accomplished tasks, and consistently achieved high KPIs, earning the Best Employee certificate multiple times. - Developed skills through Excel training, mastering functions like V-lookup, X-lookup, pivot tables, sumIFs, and count.
Customer Service Advisor
Extensya
08.2021 - 06.2022
- Met customer needs by providing high-quality service. - Attracted new and permanent customers. - Solved customer problems and inquiries, provided necessary information. - Developed professional customer interaction skills, solved problems efficiently, and achieved excellent evaluation results. - Handled communications through emails and chats.
Accountant (Operation and Tax Department)
Tax Office
9 2018 - 5 2021
- Prepared purchases and sales analysis for major companies and individual institutions using professional accounting programs such as Ariel. - Calculated tax returns for more than 40 companies and institutions monthly. - Discussed financial conditions with business owners, resolved tax matters, and prepared financial statements. - Created balance sheets for over 15 companies annually. - Audited and corrected the financial positions of various companies, calculating their profits and losses.
Education
Bachelor of Accountancy - Accounting And Business Management
Yarmouk University
Irbid, Jordan 04.2001 - 04.2019
Some College (No Degree) - JCPA Courses
Sarh Al Juman
Amman, Jordan 04.2001 -
Skills
Fast learner
Leadership skills
Problem solving
Flexibility
Excellent communication
Training skills
Handling skills
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Content Moderator
Concentrix
06.2022 - Current
Customer Service Advisor
Extensya
08.2021 - 06.2022
Bachelor of Accountancy - Accounting And Business Management
Yarmouk University
04.2001 - 04.2019
Some College (No Degree) - JCPA Courses
Sarh Al Juman
04.2001 -
Accountant (Operation and Tax Department)
Tax Office
9 2018 - 5 2021
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