SHAHED ARAFEH

Detail-oriented team player with strong organizational skills. Ability to handle multiple financial transactions simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Relations officer with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

English Conversation from Picasso Academic (Nov.2022-Feb.2023)

Data Analysis from One Million Arab Coder Initiative 

Sql course from Sololearn Website 

Anti - money laundering and terrorist financing course from Al Alawneh For Exchange

• Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
• Proficient understanding of Microsoft Word, Excel and Access.
• Knowledgeable of common office electronics and tech support.
• Passionate about promoting lasting customer satisfaction.
• Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
• Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
• Capable of entering data while remaining online with several customers at once.
• Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
• Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
• Successful at satisfying different types of customers with creative and knowledgeable solutions.