Bachelor of Science - Management Information System
Applied Science Private University
Jordan 02.2017 - 06.2021
Shahed Abuzaid
Senior Officer (Airport Services)
Amman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
Work History
Senior Officer
Royal Jordanian Airline
06.2022 - Current
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations.
- Supported airline policies consistently while addressing passenger concerns about fees or service limitations.
Skills
Troubleshooting and problem resolution
Timeline
Senior Officer
Royal Jordanian Airline
06.2022 - Current
Bachelor of Science - Management Information System
Applied Science Private University
02.2017 - 06.2021
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