Bachelor of Science - Management Information System
Applied Science Private University
Jordan 02.2017 - 06.2021
Shahed Abuzaid
Senior Officer (Airport Services)
Amman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
Work History
Senior Officer
Royal Jordanian Airline
06.2022 - Current
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal preferences, or special requests.
- Efficiently processed ticket changes during high-pressure situations, ensuring minimal disruption to the overall flow of airport operations.
- Supported airline policies consistently while addressing passenger concerns about fees or service limitations.
Skills
Troubleshooting and problem resolution
Attention to Detail
Professionalism
Time management abilities
Analytical Skills
Data Analysis
Written Communication
Teamwork and Collaboration
Problem-solving abilities
Organizational
Timeline
Senior Officer
Royal Jordanian Airline
06.2022 - Current
Bachelor of Science - Management Information System
Applied Science Private University
02.2017 - 06.2021