Sudqi Alqasim

-Provided technical support to customers with iOS device issues, troubleshooting and resolving hardware and software problems.

- Assisted customers in using their iOS devices by demonstrating features and providing instruction on how to use various applications.

- Performed system updates and upgrades as needed to ensure optimal performance of the operating system on all supported iOS devices.

-Resolved customer inquiries regarding usage of Apple ID accounts, iCloud services and App Store purchases.

- Configured settings for security measures such as passcodes, Touch ID and Face ID authentication.

- Conducted detailed technical assessments to identify potential areas for system improvement.

-Provided expert technical guidance on product installations and configurations to clients, enhancing system performance.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Expanded clientele base with proactive outreach, networking events, and social media marketing efforts.
• Managed inventory levels to ensure adequate stock of popular products, minimizing backorders and lost sales opportunities.
• Developed long-lasting client relationships by providing exceptional customer service and follow-up care.
• Resolved customer complaints professionally by listening empathetically, identifying the root cause of dissatisfaction, and offering appropriate solutions or accommodations when necessary.