Sarah Alzoubi

• Provide technical support and expertise to customers using Microsoft Defender for Office 365 (MDO), focusing on messaging protection.
• Resolve complex technical issues related to email security, including Phishing, spam filtering, malware detection, and email encryption.
• Collaborate with customers to troubleshoot and diagnose issues, ensuring prompt resolution and customer satisfaction.
• Serve as a key point of contact for customers, offering guidance and assistance on best practices for email security.
• Communicate effectively with cross-functional teams to address customer needs and drive product improvements.
• Stay updated on latest developments in email security and Microsoft Defender for Office 365, providing proactive support and recommendations to customers.
• Contribute to development of knowledge base articles, training materials, and technical documentation to support customers and internal teams.
• Specialization: Microsoft Defender, EOP, Microsoft Exchange Online, Anti-spam, Anti-phishing, Anti-malware, Anti-spoofing security policies, Zero-hour auto-purge (ZAP), Advanced hunting, Attack Simulator and Submissions.

• Worldwide Customer support as part of Cisco Technical Assistance Center (TAC) - AAA (Authentication, Authorization, Accounting) team
• Prioritize and handle network disruption emergencies in timely manner.
• Collaborating with different network teams to solve and troubleshoot network impacting problems and enhance future Cisco products.
• Providing network support and suggestions for security best practices in various environments.
• Performing root cause analysis for complex problems and finding solutions.
• Utilizing debugging tools and various lab simulations to analyze problems and identify solutions.
• Delivering training in AAA technologies for newly hired team members.
• Conduct technical interviews for new hire candidates.
• Providing mentorship and technical consultation for junior team members helping them identifying technical knowledge gaps.
• Specialization: AAA (ISE, IBNS, 802.1x, Tacacs, Macsec, Posture, Profiling, Guest, access, MDM, TC-NAC, Anyconnect NAM, Passive ID, PxGrid and BYOD)

Marketing Department