SARA SAKHER HADDADIN
Amman
Summary
A motivated professional seeking continuous growth in both career and personal development. Quick learner with strong ability to adapt to different work environments. Comfortable working both online and onsite. Seeking a long-term position where I can contribute effectively, develop my skills, and grow professionally within a dynamic organization.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Agent
Jeeny
07.2023 - 06.2026
- Contacted drivers to introduce and explain promotional offers and campaigns.
- Followed up with drivers regarding ongoing issues and escalated cases when needed.
- Updated driver profiles, including driver photos, ID documents, and vehicle information.
- Managed Help Center requests and resolved daily driver issues efficiently.
- Handled application-related issues
- Resolved problems related to wallet withdrawals, trip distance, and trip time errors.
- Good communication with drivers for a smooth experience.
Crew Member
McDonald's
06.2021 - 01.2023
- Provided excellent customer service.
- Worked effectively in a team.
- Resolved customer issues professionally.
- Consistently met performance targets and service standards
Education
Bachelor's Degree - English Translation
Israa Private University
Amman, Jordan06-2020
Diploma - Vocational Education
Balqa Applied University
Al Karak, Jordan06-2017
Skills
- Customer Service & Problem Solving
- Call Handling & Ticket Management Systems
- Strong Verbal and Written Communication Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Time Management & Ability to Prioritize Tasks
- Teamwork & Ability to Work Under Pressure
- Data Entry with High Attention to Detail
- Arabic–English Translation (Written & Verbal)
Certification
- English Teacher Trainee, Greek Catholic School, Fuheis, ( 02/01/23, 05/31/23 )
- Syriac Language Course, Syriac E-School, (3/1/2023, 9/30/2023
- Translation Trainee, Dr. Wajih Abdurrahman International, (6/1/2020, 8/31/2020 )
- English Instructor, Zad Al Mufakirin,( 10/01/19, 3/31/20)
Timeline
Customer Service Agent
Jeeny
07.2023 - 06.2026
Crew Member
McDonald's
06.2021 - 01.2023
Bachelor's Degree - English Translation
Israa Private University
Diploma - Vocational Education
Balqa Applied University