Sandy A. Khourma
Jabal Al Taj
Summary
Dynamic and results-oriented professional with extensive experience in operational coordination, strategic planning, and administrative support within high-stakes environments. Proven track record of enhancing organizational efficiency and driving sales growth through innovative initiatives. Adept at fostering client relationships and managing complex projects from inception to completion. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
17
17
years of professional experience
Work History
Project Manager
Tazweed Business Ventures
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Senior Operations Support Supervisor
Tazweed Commercial Solutions
01.2019 - 09.2022
- Participated in recruitment efforts to attract top talent for the Operations Support department.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
- Developed strong relationships with clients by providing exceptional support and addressing their needs promptly.
- Enhanced employee productivity through regular coaching, feedback, and performance evaluations.
Operations Support Supervisor
Tazweed Commercial Solutions
01.2018 - 01.2019
- Coordinated closely with other departments to ensure seamless integration of support services across the organization.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Reduced operational costs with effective resource allocation and budget management.
- Implemented staff training programs to enhance employees'' skills and knowledge in relevant areas.
Senior Project Coordinator
Tazweed Commercial Solutions
01.2017 - 01.2018
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Streamlined project coordination processes by implementing efficient task management and communication systems.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
- Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
Project Coordinator & Procurement Committee Member
Tazweed Commercial Solutions
01.2016 - 01.2017
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
Freelance Events Planner
Eventique (Adena Design Group)
03.2015 - 05.2015
- Conducted regular team meetings to ensure alignment on objectives and deliverables, fostering a collaborative work environment for successful event execution.
- Utilized project management tools effectively to track progress, maintaining clear communication with stakeholders on status updates throughout the planning process.
- Successfully managed concurrent project under tight deadline while maintaining attention to detail and commitment to excellence.
- Developed customized event proposals tailored to client needs and budgets for successful event outcomes.
- Implemented marketing strategies for increased attendance at fundraising events, generating higher revenue for organizations.
Business Development Senior Officer
Adena Design Group
01.2012 - 10.2014
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
ITMASHA Initiative Coordinator & Communication & Branding Employee
Greater Amman Municipality
11.2010 - 12.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Executive Secretary
Mayor's Office of Amman - Greater Amman Municipality
03.2008 - 03.2009
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Master's Degree - Peace and Conflict Studies
Hashemite University
01.2014
Bachelor of Arts - International Affairs & Strategic Studies
Hashemite University
Zarqa, Jordan2006
Skills
- Effective Communication
- Contract Negotiation
- Conflict Resolution
- Event Management
- Customer Focus
- Project Management
- Processes and procedures
- Staff Training and Development
- Purchasing and procurement
- Logistics Management
Languages
Arabic
Native language
Arabic
Beginner
A1
English
Advanced
C1
German
Beginner
A1
Hebrew
Beginner
A1
Attributes
- Self-confident with a strong personality.
- Calm under pressure with a proven ability to multitask.
- Committed to community service, volunteering with the Injaz Program to empower students.
Professionaldevelopmentcourses
- Mezzan Holdings: Supervisor's Development, 2021
- Dale Carnegie: Leading with Emotional Intelligence, 2020
- SPSS Course, 2011
- Implementing Community Mobilization Projects, 2010
- Office Management Skills Course, 2010
- Customer Relations Management Training, 2007
- ICDL
- TOEFL
References
Available upon request.
Personal Information
- Place of Birth: Amman, Jordan
- Date of Birth: 06/13/84
- Gender: Female
- Nationality: Jordanian
Timeline
Project Manager
Tazweed Business Ventures
09.2022 - Current
Senior Operations Support Supervisor
Tazweed Commercial Solutions
01.2019 - 09.2022
Operations Support Supervisor
Tazweed Commercial Solutions
01.2018 - 01.2019
Senior Project Coordinator
Tazweed Commercial Solutions
01.2017 - 01.2018
Project Coordinator & Procurement Committee Member
Tazweed Commercial Solutions
01.2016 - 01.2017
Freelance Events Planner
Eventique (Adena Design Group)
03.2015 - 05.2015
Business Development Senior Officer
Adena Design Group
01.2012 - 10.2014
ITMASHA Initiative Coordinator & Communication & Branding Employee
Greater Amman Municipality
11.2010 - 12.2012
Executive Secretary
Mayor's Office of Amman - Greater Amman Municipality
03.2008 - 03.2009
Master's Degree - Peace and Conflict Studies
Hashemite University
Bachelor of Arts - International Affairs & Strategic Studies
Hashemite University
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