SANAD IRSHAIDAT
Amman -,Jordan
Summary
Resourceful Lending Manager known for high productivity and efficient task completion. Skilled in risk assessment, regulatory compliance, and loan portfolio management. Excel at communication, problem-solving, and negotiation to achieve optimal outcomes. Committed to fostering team collaboration while driving growth and operational excellence. Sharp eye for detail, outstanding interpersonal skills, and a dedication to top-tier customer service. Skilled in inspiring excellence in team members while upholding the highest ethical and professional standards.
Overview
15
15
years of professional experience
Work History
Lending Supervisor
Clarity Debt Resolution
Irvine
05.2024 - Current
- Lead and oversee lending operations dedicated to supporting U.S.-based clients with debt settlement solutions, ensuring compliance with company standards and regulatory guidelines.
- Spearhead strategic initiatives to expand the lending department’s capabilities, enhancing operational support for U.S. clients and optimizing collaborations with third-party lenders, including Loanosity and LendingUSA.
- Develop and implement policies and procedures to improve loan qualification processes, streamline client loan applications, and increase client satisfaction through structured settlement plans.
- Manage a high-performing team responsible for executing Clarity’s loan programs, enabling qualified clients to achieve faster debt resolution through lump-sum payment solutions.
- Collaborate closely with senior leadership to shape the department’s vision, contributing insights to drive departmental growth, regulatory compliance, and process innovation.
- Drive initiatives to enhance team performance, client outcomes, and operational efficiency, establishing best practices that strengthen Clarity’s position in the debt resolution market.
Financial Center Manager
Bank of America
09.2017 - 05.2023
- Led and coached team to meet business goals, creating action plans as needed
- Expanded network to better serve clients, building relationships with colleagues and specialists
- Ensured compliance with regulations, safety protocols, and service guidelines
- Recruited and retained talent through interviewing and hiring employees
- Maintained standards by coaching teammates in customer service, procedures, accuracy, and client engagement
Financial Center Operations Manager
Bank of America
10.2013 - 09.2017
- Managed financial center operations, overseeing transaction accuracy and leadership tasks
- Identified and addressed risks, educated associates on risk avoidance, and created action plans to resolve issues
- Connected clients with the right teammates to meet financial goals and drive revenue growth
- Assisted with complex transactions and regulatory compliance issues
- Coached associates for efficiency and compliance in customer service, operational procedures, transaction accuracy, and customer engagement
SR. Financial Analyst
ICN.COM/Ecpulse
AMM
06.2009 - 10.2012
- Monitoring U.S Stock Markets; Spot and Future
- Reporting any news releases & economic indicators while analyzing the effects of every news
- Performing analysis regarding the economic situation
- Monitoring commodities such as Gold and Oil while performing fundamental analysis
Education
DEGREE OF BACHELOR OF ADMINIS - ACCOUNTING AND MINOR IN FINANCE
YARMOUK UNIVERSITY
IRBID, JORDAN01.2010
Skills
- Leadership
- Problem Solving
- Project Management
- Employee Training
- Customer Service
- Operational Risk
- Data Analysis
- Regulatory Compliance
- Microsoft Office
- Project Oversight
- Work Planning
- Operational Efficiency
- Loan portfolio growth
- Verbal and written communication
- Company procedures
- Client rapport building
Timeline
Lending Supervisor
Clarity Debt Resolution
05.2024 - Current
Financial Center Manager
Bank of America
09.2017 - 05.2023
Financial Center Operations Manager
Bank of America
10.2013 - 09.2017
SR. Financial Analyst
ICN.COM/Ecpulse
06.2009 - 10.2012
DEGREE OF BACHELOR OF ADMINIS - ACCOUNTING AND MINOR IN FINANCE
YARMOUK UNIVERSITY
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