Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Timeline
SAMER A. AL-RAMAHI

SAMER A. AL-RAMAHI

Manager
Amman

Summary

Hard working and Professional IT manager with proven leadership who has been in the industry for more than 16 years. Detail- and results-oriented individual with above-average critical thinking skills, time management skills, and organizational skills. Qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
2
2
Certificates

Work History

Archiving And Document Management System Department Manager

Talal Abu-Ghazaleh Group
Amman, Jordan
09.2015 - Current
  • Create and execute project plans and revises as appropriate to meet changes needs and requirements using M-Files and DocuWare systems.
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Manage technical resources within budget and project schedule.
  • Draft quality assurance policies and procedures.
  • Participate in the development, implementation and reviews of information management needs and solutions, which offer effective and accessible recording, retrieval, storage, archiving and movement of all documents.
  • Consult and advise on the development of the system to meet individual department needs.
  • Administer the electronic document management System and ensure that it is structured to meet legislative obligations for record keeping.
  • Coordinate and process incoming and outgoing correspondence, assist with electronic conversion of documents and process the archiving and disposal of records in accordance with legislative requirements and Council policy.
  • Document and maintain information management, records retention and archiving processes and procedures, including the training and support of staff in their use.
  • Staff understands their responsibilities in terms of information management have the relevant skills and are following established policy and procedures.
  • Efficiently allocate incoming customers’ requests to the team, prioritizing actions and monitoring team resource so that customer.
  • Proactively managing customer issues and acting as a point of escalation for support team.
  • Assist the team in providing a memorable and positive customer experience. This will include taking calls during peak periods.
  • Manage and conduct meetings with staff to identify issues and develop suggestions for resolution to problems.
  • Work with support team to reduce the volume and time of outstanding service requests and ensure staff understand and are adhering to procedures.
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Regularly ensure customer satisfaction on the level of technical support provided to them.
  • Follow-up all incoming internal support requests from our employees.
  • Ensure that excellent performance is acknowledged and reasons for success are shared among the team to the benefit of all.

Technical Project Manager

Talal Abu-Ghazaleh GroupTechnical Project Manager
Amman, Jordan
08.2011 - 09.2015
  • Interrupt and implement quality assurance standards.
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
  • Review work of development team.
  • Create and execute development plans and revises as appropriate to meet changing needs and requirements.
  • Manage technical resources within budget and project schedule.
  • Perform code reviews and directs junior developers.

E-solutions Assistant Manager

Talal Abu-Ghazaleh Group
Amman, Jordan
09.2009 - 07.2011
  • Leading a team of technical staff in all system phases (from definition till the delivery of the system).
  • Participated in architecting, analyzing, designing, developing of enterprise applications.
  • Participate in the business analysis, modeling, and development.
  • Guiding &Training team members.
  • Enforcing business policies.

Web Applications Team Leader

Talal Abu-Ghazaleh Group
Amman, Jordan
08.2006 - 08.2009
  • Leading a team of technical staff in all system phases (from definition till the delivery of the system).
  • Documenting all work in accordance with and to the standard laid down in the IT development department Standards.
  • Enforce development standards, Software engineering standards, modeling techniques and standards, Technical models, blueprints, application frameworks, design patterns, tools and methodologies, and other formal QA processes.
  • Participate in the definition of Application and Data Security Policies, Principles, Standards, and Best Practices.
  • Ensure the delivery of system components according to project plans.
    Enforce the appropriate use of development environments, tools, source/change control, and configuration / deployment management procedures.
  • Prepare annual training plans.
  • Design, develop, test and maintain multiple J2EE web applications
    Define application components, platforms, interfaces, and development tools.
  • Provide technical guidance to application development team.
  • Analyze user requirements and write functional/system specifications.
    Lead the development team in all layers (web applications, integration team, J2EE application and Database team.

Senior Java Developer

Talal Abu-Ghazaleh Group
Amman
09.2004 - 07.2006
  • Analyzing the systems (defining the system requirements ,and building its database schema).
  • Developing the system web pages and classes using Java & JSP technology.
  • Supporting the systems according to the client request.

Senior Java Developer

Al-Areej Company Al Areej Company
Amman
01.2002 - 08.2004
  • Deep knowledge in Java, J2EE Framework components (i.e. Web Components, Business Component, and Integration Components).
  • Worked as Web developer: developing Java,Java Script and JSP codes.
    Develop J2EE applications.
  • Deep Knowledge in relational database, including oracle and SQL server.

Education

Information Technology

Al Balqa Applied University, Jordan
09.1999 - 02.2002

Bachelor Degree

Skills

M-Files Enterprise Document Management SystemDocuWare Document Management SystemProgramming in Java2SE and Java2EEProgramming in JavaServer Faces Technology (JSF)rogramming in Java Messaging Service (JMS)Programming in JasperReports framework and IReport ToolProgramming in SOAP with attachments API for JavaProgramming in JDBC, JSP, Servlet, AJAX technology, J2ME, XML, XSLT, HTML and CSSBroad functional background in e-Business components, ERP, Content management, Workflow system… etcOracle Sql, Pl Sql, Forms and ReportOracle ApplicationDevelopment Framework Technology (ADF)

Additional Information

Languages Known: English(very good) and Arabic(Excellent)

Nationality: Jordanian

Status: Married with Three Kids

Certification

ITIL Service Management Certificate

Accomplishments

MAJOR PROJECTS ACCOMPLISHED

  • Social Security Corporation.
  • Electricity Distribution Co.
  • Amman Stock Exchange.
  • Securities Depository Center.
  • National Information Technology Center.
  • MadfooatCom.
  • Greater Irbid Municipality.
  • University of Jordan Hospital.
  • Ministry of Justice.
  • Consultancy Services for The Higher Population Council on workflow process and Archiving Backlog files.
  • Kemapco Company.
  • HMBCC Company.
  • Kuwait Ministry of Industry.
  • Duty Free Company.
  • Facilitating the Operation of the Afghanistan Patent and Trade Mark Office (APTO).
  • Consultancy Services for Pensioners Data Digitization, Archiving, and Support to Census of Pensioners.
  • Pesticides Management System.
  • Confex.
  • Aqaba Sea port.
  • TANMEEA.
  • Abu-Dhabi Patent and Trade Mark Office.
  • University E-Campus System.
  • (Talal Abu-Ghazaleh University & Talal Abu-Ghazaleh School of business & Talal- Abu-Ghazaleh University in Bahrain), A comprehensive system in which several systems are integrated together.
  • TAGIDOMAINS.
  • AGIP.Net.
  • IP-Renewals.
  • Hall reservation system.
  • HR-Employee Data.
  • Patent Dictionary.
  • AGIP tracking System.
  • Indicators System.
  • WAP Portal Builder.
  • E-Voucher Mobile system.
  • Mobile Applications (Android & IoS).

Timeline

Archiving And Document Management System Department Manager - Talal Abu-Ghazaleh Group
09.2015 - Current
Technical Project Manager - Talal Abu-Ghazaleh GroupTechnical Project Manager
08.2011 - 09.2015
E-solutions Assistant Manager - Talal Abu-Ghazaleh Group
09.2009 - 07.2011
Web Applications Team Leader - Talal Abu-Ghazaleh Group
08.2006 - 08.2009
Senior Java Developer - Talal Abu-Ghazaleh Group
09.2004 - 07.2006
Senior Java Developer - Al-Areej Company Al Areej Company
01.2002 - 08.2004
Al Balqa Applied University - , Information Technology
09.1999 - 02.2002

Similar Profiles

  • Legrigore YannickLegrigore Yannick

    Project Manager – (Scanning & Archiving Project)/Product Owner – (Document Management Domain) at The Mauritius Commercial Bank LtdProject Manager – (Scanning & Archiving Project)/Product Owner – (Document Management Domain) at The Mauritius Commercial Bank Ltd

  • SUZANNE D. YOUNGSUZANNE D. YOUNG

    Records Management Specialist IV – Document Control Supervisor at Washington River Protection Solutions (WRPS)Records Management Specialist IV – Document Control Supervisor at Washington River Protection Solutions (WRPS)

  • Rohit RathorRohit Rathor

    <ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group

  • LUKE THOMPSONLUKE THOMPSON

    Document Archiving at W.A. Klinger, L.L.C.Document Archiving at W.A. Klinger, L.L.C.

CREATE PROFILE
SAMER A. AL-RAMAHIManager