SAMER A. AL-RAMAHI
Manager
Amman
Summary
Hard working and Professional IT manager with proven leadership who has been in the industry for more than 16 years. Detail- and results-oriented individual with above-average critical thinking skills, time management skills, and organizational skills. Qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Archiving And Document Management System Department Manager
Talal Abu-Ghazaleh Group
Amman, Jordan
09.2015 - Current
- Create and execute project plans and revises as appropriate to meet changes needs and requirements using M-Files and DocuWare systems.
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Manage technical resources within budget and project schedule.
- Draft quality assurance policies and procedures.
- Participate in the development, implementation and reviews of information management needs and solutions, which offer effective and accessible recording, retrieval, storage, archiving and movement of all documents.
- Consult and advise on the development of the system to meet individual department needs.
- Administer the electronic document management System and ensure that it is structured to meet legislative obligations for record keeping.
- Coordinate and process incoming and outgoing correspondence, assist with electronic conversion of documents and process the archiving and disposal of records in accordance with legislative requirements and Council policy.
- Document and maintain information management, records retention and archiving processes and procedures, including the training and support of staff in their use.
- Staff understands their responsibilities in terms of information management have the relevant skills and are following established policy and procedures.
- Efficiently allocate incoming customers’ requests to the team, prioritizing actions and monitoring team resource so that customer.
- Proactively managing customer issues and acting as a point of escalation for support team.
- Assist the team in providing a memorable and positive customer experience. This will include taking calls during peak periods.
- Manage and conduct meetings with staff to identify issues and develop suggestions for resolution to problems.
- Work with support team to reduce the volume and time of outstanding service requests and ensure staff understand and are adhering to procedures.
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Regularly ensure customer satisfaction on the level of technical support provided to them.
- Follow-up all incoming internal support requests from our employees.
- Ensure that excellent performance is acknowledged and reasons for success are shared among the team to the benefit of all.
Technical Project Manager
Talal Abu-Ghazaleh GroupTechnical Project Manager
Amman, Jordan
08.2011 - 09.2015
- Interrupt and implement quality assurance standards.
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
- Review work of development team.
- Create and execute development plans and revises as appropriate to meet changing needs and requirements.
- Manage technical resources within budget and project schedule.
- Perform code reviews and directs junior developers.
E-solutions Assistant Manager
Talal Abu-Ghazaleh Group
Amman, Jordan
09.2009 - 07.2011
- Leading a team of technical staff in all system phases (from definition till the delivery of the system).
- Participated in architecting, analyzing, designing, developing of enterprise applications.
- Participate in the business analysis, modeling, and development.
- Guiding &Training team members.
- Enforcing business policies.
Web Applications Team Leader
Talal Abu-Ghazaleh Group
Amman, Jordan
08.2006 - 08.2009
- Leading a team of technical staff in all system phases (from definition till the delivery of the system).
- Documenting all work in accordance with and to the standard laid down in the IT development department Standards.
- Enforce development standards, Software engineering standards, modeling techniques and standards, Technical models, blueprints, application frameworks, design patterns, tools and methodologies, and other formal QA processes.
- Participate in the definition of Application and Data Security Policies, Principles, Standards, and Best Practices.
- Ensure the delivery of system components according to project plans.
Enforce the appropriate use of development environments, tools, source/change control, and configuration / deployment management procedures. - Prepare annual training plans.
- Design, develop, test and maintain multiple J2EE web applications
Define application components, platforms, interfaces, and development tools. - Provide technical guidance to application development team.
- Analyze user requirements and write functional/system specifications.
Lead the development team in all layers (web applications, integration team, J2EE application and Database team.
Senior Java Developer
Talal Abu-Ghazaleh Group
Amman
09.2004 - 07.2006
- Analyzing the systems (defining the system requirements ,and building its database schema).
- Developing the system web pages and classes using Java & JSP technology.
- Supporting the systems according to the client request.
Senior Java Developer
Al-Areej Company Al Areej Company
Amman
01.2002 - 08.2004
- Deep knowledge in Java, J2EE Framework components (i.e. Web Components, Business Component, and Integration Components).
- Worked as Web developer: developing Java,Java Script and JSP codes.
Develop J2EE applications. - Deep Knowledge in relational database, including oracle and SQL server.
Education
Information Technology
09.1999 - 02.2002
Bachelor Degree
Skills
M-Files Enterprise Document Management Systemundefined
Additional Information
Languages Known: English(very good) and Arabic(Excellent)
Nationality: Jordanian
Status: Married with Three Kids
Certification
ITIL Service Management Certificate
Accomplishments
MAJOR PROJECTS ACCOMPLISHED
- Social Security Corporation.
- Electricity Distribution Co.
- Amman Stock Exchange.
- Securities Depository Center.
- National Information Technology Center.
- MadfooatCom.
- Greater Irbid Municipality.
- University of Jordan Hospital.
- Ministry of Justice.
- Consultancy Services for The Higher Population Council on workflow process and Archiving Backlog files.
- Kemapco Company.
- HMBCC Company.
- Kuwait Ministry of Industry.
- Duty Free Company.
- Facilitating the Operation of the Afghanistan Patent and Trade Mark Office (APTO).
- Consultancy Services for Pensioners Data Digitization, Archiving, and Support to Census of Pensioners.
- Pesticides Management System.
- Confex.
- Aqaba Sea port.
- TANMEEA.
- Abu-Dhabi Patent and Trade Mark Office.
- University E-Campus System.
- (Talal Abu-Ghazaleh University & Talal Abu-Ghazaleh School of business & Talal- Abu-Ghazaleh University in Bahrain), A comprehensive system in which several systems are integrated together.
- TAGIDOMAINS.
- AGIP.Net.
- IP-Renewals.
- Hall reservation system.
- HR-Employee Data.
- Patent Dictionary.
- AGIP tracking System.
- Indicators System.
- WAP Portal Builder.
- E-Voucher Mobile system.
- Mobile Applications (Android & IoS).
Timeline
Archiving And Document Management System Department Manager - Talal Abu-Ghazaleh Group
09.2015 - Current
Technical Project Manager - Talal Abu-Ghazaleh GroupTechnical Project Manager
08.2011 - 09.2015
E-solutions Assistant Manager - Talal Abu-Ghazaleh Group
09.2009 - 07.2011
Web Applications Team Leader - Talal Abu-Ghazaleh Group
08.2006 - 08.2009
Senior Java Developer - Talal Abu-Ghazaleh Group
09.2004 - 07.2006
Senior Java Developer - Al-Areej Company Al Areej Company
01.2002 - 08.2004
Al Balqa Applied University - , Information Technology
09.1999 - 02.2002
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