Organised and dependable Banker with eleven years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Hi, I’m
Same Abu Shawish
Amman,Jordan
Summary
Overview
14
years of professional experience
3
years of post-secondary education
Work history
Jordan Islamic BankAmman, Jordan
Billing coordinator
2022.11 - Current (3 education.years_Label & 7 education.months_Label)
Job overview
- Created new procedures and forms to smoothen workflow.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Troubleshot to resolve routine errors and discrepancies and recommended possible improvements.
- Created improved filing system to maintain secure client data.
Jordan Islamic BankAmman, Jordan
Billing Officer
2020.03 - 2022.11 (2 education.years_Label & 8 education.months_Label)
Job overview
- Created billing templates for quick invoice generation and payment processing.
- Originated billing and collection reports to aid revenue forecast and planning activities.
- Escalated complex billing issues to senior teams for closure.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Performed customer credit checks and advised on credit limit adjustments.
Jordan Islamic BankAmman, Jordan
Business Process Analyst
2018.06 - 2020.03 (1 education.year_Label & 9 education.months_Label)
Job overview
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
- Documented process flows and implemented requirements for functional improvements.
- Conducted training classes, held personal meetings and led special workshops to improve employee performance.
- Conducted interviews with key business users to collect information on processes and user requirements.
Jordan Islamic BankAmman, Jordan
Customer Service Officer
2013.11 - 2018.06 (4 education.years_Label & 7 education.months_Label)
Job overview
- Recorded and processed customer data accurately.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Answered and re-directed calls for swift resolution.
- Responded to customer queries and provided excellent customer service.
Jordan Islamic BankAmman, Jordan
Bank Teller
2012.02 - 2013.11 (1 education.year_Label & 9 education.months_Label)
Job overview
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Oversaw all transactional services, including bank deposits, monetary withdrawals and financial transfers, handling an average of JOD200k daily.
- Assisted estimated 150 customers each in Five minutes on average and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Mid teksAmman, Jordan
Senior Accountant
2011.02 - 2012.02 (1 education.year_Label)
Job overview
- Managed entire accounting cycle from data collection and analysis to HMRC lodgement.
- Managed and prepared journal entries and reconciliations to support monthly general ledger closing activities.
- Conducted audits on financial processes and transactions to identify discrepancies.
- Generated and presented monthly financial statements to senior management.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
Magic tech Amman, Jordan
Accountant
2010.02 - 2011.02 (1 education.year_Label)
Job overview
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Created periodic reports comparing budgeted costs to actual costs.
- Maintained integrity of general ledger, including chart of accounts.
- Reviewed and processed employee expense reports and vendor invoices for payment.
Education
Philadelphia University Amman / Jordan
Bachelor of Business Administration from Accounting
2006.09 - 2009.09 (3 education.years_Label)
University overview
Skills
- Invoice matching
- Payroll
- Accounts Payable (AP)
- Credit notes
- Accounts Receivable (AR)
- Bank account management
- Cost accounting
Languages
Arabic
Native
English
Upper intermediate
Timeline
Billing coordinator
Jordan Islamic Bank
2022.11 - Current (3 education.years_Label & 7 education.months_Label)
Billing Officer
Jordan Islamic Bank
2020.03 - 2022.11 (2 education.years_Label & 8 education.months_Label)
Business Process Analyst
Jordan Islamic Bank
2018.06 - 2020.03 (1 education.year_Label & 9 education.months_Label)
Customer Service Officer
Jordan Islamic Bank
2013.11 - 2018.06 (4 education.years_Label & 7 education.months_Label)
Bank Teller
Jordan Islamic Bank
2012.02 - 2013.11 (1 education.year_Label & 9 education.months_Label)
Senior Accountant
Mid teks
2011.02 - 2012.02 (1 education.year_Label)
Accountant
Magic tech
2010.02 - 2011.02 (1 education.year_Label)
Philadelphia University
Bachelor of Business Administration from Accounting
2006.09 - 2009.09 (3 education.years_Label)