Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Certification
Accomplishments
Software
Timeline
Generic
Sally Al-Arab

Sally Al-Arab

Sr. Processes & Projects Management
Amman

Summary

Determined Senior Processes and Project Management Officer with a decade of overall experience and four years of expertise in providing high-performance technological solutions to satisfy complex business objectives and reduce reliance on human contributions. Extensive experience with all aspects of information system technique, from conceptual design to documentation, implementation, user training, quality review, and enhancement. Accomplished Internal Auditor in charge of five sites and around 70 employees from various divisions. Professional in generating internal audit processes documentation, action plans and reports, and giving the recommendations required according to ISO standards.

Overview

11
11
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Processes & Projects Management Senior Officer

Extensya
09.2023 - Current
  • Evaluated risks associated with potential investments, recommending viable options aligned with corporate goals.
  • Championed data-driven decision-making processes to optimize results and inform strategic planning efforts.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
  • Spearheaded organizational change initiatives, effectively managing resistance and ensuring smooth transitions.
  • Increased team efficiency by streamlining communication and implementing new project management strategies.
  • Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
  • Implemented innovative process improvements that enhanced productivity and reduced operational costs.
  • Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
  • Applied critical thinking skills to analyze complex problems, resulting in practical solutions that drove business improvements.

Processes & Projects Management Officer

Extensya
09.2021 - 09.2023
  • Utilization of calibrating inputs and interpreting outputs.
  • Maintain project calendar and milestones.
  • Interact with original developers to develop a detailed technical understanding of the conceptual structure and algorithm of the tool.
  • Manage, supervise, and control multiple projects through the project life cycle.
  • Develop an insightful analytical tool used by strategy owners to inform resource requests, execution decisions, strategy choices, and potential tradeoff needs.
  • Evaluate and make improvements to business processes.
  • Participating in the audit process for each department to assure that all departments are implementing the processes and policies as agreed.

CSR

Extensya
05.2020 - 09.2021
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Junior professional Sales

Adidas
12.2018 - 03.2019
  • Meeting or exceeding sales goals.
  • Helping determine pricing schedules for promotions.
  • Preparing weekly and monthly stock reports.
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Events Coordinator

Beats Events
08.2014 - 12.2019
  • Manage all aspects of event planning meeting strict deadlines and budget demands.
  • Nurture and build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events.
  • Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges.

Manager Assistant

Mohammad Masood Fundraising Company
12.2016 - 03.2017
  • Answering phone calls and emails with our sponsors and steak holders.
  • Managing a employees sickness records and paperwork.

Public Relations

Optimal Academy
06.2015 - 09.2015
  • Planning publicity strategies and campaigns.
  • organizing and attending promotional events such as press conferences, open days, exhibitions, tours and visits.
  • providing clients with information about new promotional opportunities and current PR campaigns progress.
  • analyzing media coverage commissioning or undertaking relevant market research.

Official Team Leader

Run Jordan
02.2013 - 10.2018
  • Set clear team goals and KPIs.
  • Delegate tasks and set project deadlines.
  • Motivate team members.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Highschool -

Philadelphia National Schools
Amman, Jordan

Bachelor's Degree In Business Administration - undefined

University of Petra
Amman, Jordan

Skills

Concerns Solvingundefined

Personal Information

  • Gender: Female
  • Nationality: Jordanian
  • Birthday : 04/17/96

Certification

Social Media Specialist

Accomplishments

  • Invited to the youth entrepreneurs in 2019 event by his royal majesty King Abdulla II and the royal family.
  • 3rd place awarded by spark institute and UOP for participating in their 2019 entrepreneur workshop & contest.
  • Social Media Specialist certificate by Khaled Alahmad a previous SM director in Zain company.

Software

Visio

Microsoft Power Point

Microsoft Excel

Microsoft Word

Microsoft Outlook

ZOHOO

Human Resources Information Software

Social Media Platforms

Timeline

Processes & Projects Management Senior Officer

Extensya
09.2023 - Current

Processes & Projects Management Officer

Extensya
09.2021 - 09.2023

CSR

Extensya
05.2020 - 09.2021

Junior professional Sales

Adidas
12.2018 - 03.2019

Manager Assistant

Mohammad Masood Fundraising Company
12.2016 - 03.2017

Public Relations

Optimal Academy
06.2015 - 09.2015

Events Coordinator

Beats Events
08.2014 - 12.2019

Official Team Leader

Run Jordan
02.2013 - 10.2018

Highschool -

Philadelphia National Schools

Bachelor's Degree In Business Administration - undefined

University of Petra

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Sally Al-ArabSr. Processes & Projects Management