Saleh Khalil
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in income sales strategies and trends.
Overview
7
7
years of professional experience
Work History
Floor Manager
Prime Cinema
12.2019 - 01.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed full team schedule to maintain adequate coverage.
Site Manager
Daily Fresh
05.2016 - 11.2019
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Maintaining the cleanliness of the food in the store and the cleanliness of employees
- Reserving the least amount of spoiled food
- Creating new ways and ideas for selling to attract more customers and increase sales.
Education
Bachelor of Science - Dental Technician
Luminus Technician University College
Jordan/Amman08.2022
High School Diploma -
Universal School
Jordan/Amman05.2018
Skills
- High computer and communication skills
- Excellent organizing and leadership skills
- Goal Attainment
- Customer Loyalty
- Proper Staffing
- Employee Performance Reviews
- Sales Development
- Corrective Actions
- Employee Scheduling
- Team Meetings
- Expense Tracking
- Outstanding communication and interpersonal abilities
- Financial Optimization
- Negotiation and Conflict Resolution
Accomplishments
- Supervised team of 13 staff members
- Documented and resolved seat issues in the theater which led to fixing the problem and creating more comfortability in this theater room
- Collaborated with team of 8 in the development of bistro section events and bouffe coordination
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Deal with complaints from customers to maintain the store's reputation through effectively helping with supervising the box office.
- Supervised team of 7 staff members to maintain the place to be neat and clean and making sure that food and the site is always hygenated
- Achieved good organization for costumers through effectively helping with organizing more cashiers and spreading them and leading them so we don't have traffic on the checkout in offer days
- Fixing extra expenses by tracking excessive drainage and reduce food waste and prepare and control the store's budget aiming for minimum expenditure and efficiency
- Supervise and guide staff towards maximum performance
Additional Information
There was good job performance reviews.
Languages
Arabic
Native language
English
Proficient
C2
French
Elementary
A2
Turkish
Elementary
A2
Russian
Beginner
A1
Timeline
Floor Manager
Prime Cinema
12.2019 - 01.2023
Site Manager
Daily Fresh
05.2016 - 11.2019
Bachelor of Science - Dental Technician
Luminus Technician University College
High School Diploma -
Universal School
Hobbies
- Gym
- Swimming
- Climbing
- Gaming
- Traveling
- Reading
Custom
- Gym
- Swimming
- Climbing
- Gaming
- Traveling
- Reading
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