I'm a Computer and Network Engineer with a passion for continuous learning and improvement. Committed to applying my expertise in technology across diverse opportunities, while thriving in professional, high standard, and collaborative environments.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
IT Infrastructure & Systems Administration
Kaizen 365 Technology
03.2025 - Current
Windows Server Administration (Active Directory, DC, Group Policy, File Sharing, RDP).
Resolved problems, improved operations and provided exceptional service.
Network Engineer Trainee
Talal Abu-Ghazaleh & Co. International
09.2024 - 01.2025
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Configured switches with various types such as CISCO, HP.
Designed networks using Packet Tracer.
Configured VTP for VLAN management.
Network subnetting.
Implemented access control lists to secure the network.
Configured DHCP on both server and multi-layer switch.
Worked on multiple protocols and network services like: EIGRP, OSPF, PGP, and RIP for dynamic routing.
Graduation Project
Craft Helper Application
Developed an android application using flutter designed to facilities job searching and provide easy access to services allowing user to request craft services from craftsmen.
Designed and implement user-friendly interfaces.
Integrated backend services to ensure seamless functionality.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD