Salam Matti
It Support
Jordan,Oman
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level it technical support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Wireless Specialist
Erthlink
Iraq, Mosul
09.2017 - Current
CCTV and Network Technician
Maxnet
Iraq, Mosul
09.2018 - 11.2022
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Worked with outside vendors for fiber installations and service.
- Dressed and installed fiber cabling and hardware.
Help Desk Technician
UB Oil
Iraq, Erbil
07.2017 - 07.2019
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded promptly to incoming sales leads and requests for technical support.
Education
68 - Computer Science
Al-Hadba University College
Iraq_mosul 11.2016 - 09.2020
Network Engineering
Networkat
Egypt 05.2023 - Current
Skills
Wireless Network Design
Wireless Hardware Installation
Wireless Network Analysis
Certification
Ccna
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network Engineering
Networkat
05.2023 - Current
Ccna
06-2019
CCTV and Network Technician
Maxnet
09.2018 - 11.2022
Wireless Specialist
Erthlink
09.2017 - Current
Help Desk Technician
UB Oil
07.2017 - 07.2019
68 - Computer Science
Al-Hadba University College
11.2016 - 09.2020