SALAM AL-ALI
Technical Engineer
Amman
Summary
Versatile Technical Engineer with a background in Electrical Engineering and hands-on experience delivering HR, payroll, and cloud-based software implementations (SaaS and on-premise). Skilled in project management, training delivery, and full-cycle deployment. Proven ability to support both technical and non-technical stakeholders.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Technical Support Engineer
Sky Software
06.2022 - Current
- Implemented and configured Bayan HR, Timekeeping, Payroll, and Workflow modules for over 22 clients from Scratch.
- Integrated time attendance devices with Bayan, and linked the HR system to SAP, SUN, and PeopleSoft accounting.
- Delivered end-user training for HR teams, HODs, and payroll officers.
- Handled over 700 client support tickets and deployment issues with a high-resolution rate and client satisfaction.
- Handled server troubleshooting during Windows Services installations and resolved firewall-related access and connectivity issues.
Customer Support Advisor
Extensya Company
10.2021 - 04.2022
Internship
Zilzal company for PV system
03.2021 - 05.2021
Internship
Irbid Electrical Company
02.2021 - 05.2021
Education
Bachelor of Electrical Engineering -
Jordan University of Science And Technology
Irbid, Jordan07.2021
Wasfi Al-Atlal High School - undefined
Wasfi Al-Atlal High School
Irbid, Jordan06.2016
Skills
Technical Skills (SQL Server, HRMS, API Integration, IIS Administration)
References
Available upon request
Timeline
Technical Support Engineer
Sky Software
06.2022 - Current
Customer Support Advisor
Extensya Company
10.2021 - 04.2022
Internship
Zilzal company for PV system
03.2021 - 05.2021
Internship
Irbid Electrical Company
02.2021 - 05.2021
Wasfi Al-Atlal High School - undefined
Wasfi Al-Atlal High School
Bachelor of Electrical Engineering -
Jordan University of Science And Technology