Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic
Saja Bakeer

Saja Bakeer

Client Servicing Director
Amman

Summary


A marketing professional with in-depth experience in managing client relationships and driving business growth. Strong focus on team collaboration and delivering measurable results. Skilled in strategic planning, communication, and problem-solving.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Client Servicing Director

Masar - Gain Success
01.2025 - Current
  • Implement tailored strategies for individual clients, resulting in higher customer retention rates.
  • Cultivate strong, long-term partnerships with key clients; identify and pursue opportunities for expanding client business and agency revenue.
  • Oversee the planning and implementation of marketing campaigns, ensuring strategic alignment with client goals and high-quality delivery across all channels.
  • Provide leadership, guidance, and professional development to client servicing teams, fostering a collaborative and high-performing environment focused on client satisfaction.

Senior Account Manager

Masar - Gain Success
08.2024 - 01.2025

Account Manager

Masar - Gain Success
08.2023 - 08.2024
  • Innovative Social Media Campaigns: Driving impactful social media strategies, elevating brand visibility and engagement for diverse clients.
  • Project Oversight & Delivery: Overseeing the execution of digital marketing campaigns, ensuring timely delivery and quality.
  • Performance Analysis & Optimization: Analyzing campaign performance metrics and deriving actionable insights to optimize strategies, ensuring maximum ROI for clients.
  • Client Consultation & Support: Providing expert consultation and offering insights on industry trends and best practices.
  • Guiding and Mentoring Cross-Functional Teams: Overseeing diverse teams in crafting and implementing high-impact digital marketing strategies to enhance brand visibility and achieve exceptional client results.

Senior Social Media Officer

International Rescue Committee
07.2022 - 06.2023
  • Managing and maintaining Ahlan Simsim programmatic social media
  • Updating the social media strategy and optimizing it to achieve new objectives
  • Managing the media spend and online advertising
  • Creating and curating content for all social media channels
  • Measuring key metrics and reporting on campaigns monthly
  • Providing social media training for relevant staff

Social Media Executive

Cheil Worldwide
08.2018 - 06.2022
  • Setting & implementing content strategies to achieve the marketing objectives of the brands (Samsung, Jordan Commercial Bank, Kia and City Mall.)
  • Curating engaging content for Social Media accounts (from content calendars, videos, visuals, blogs...) and preparing ads in accordance with the campaign scheme & target audience
  • Content writing, translation and copywriting
  • Auditing and analyzing the social media presence of the brands, including digital advertising costs and returns
  • Managing the moderation team to ensure customer queries and comments are being answered in a timely manner
  • Preparing monthly reports with details on the performance of the campaigns
  • Managing influencer outreach and collaborations
  • Staying up to date with the latest Social Media trends and technologies
  • Building relationships with clients and maintaining client satisfaction
  • Working collaboratively with the design team on story boards for video productions in addition to being involved on set while shooting
  • Working collaboratively with the team on pitches for new clients from mapping out the objectives, to creating personas, content pillars and all the way to building the marketing strategy

Community Manager

Cheil Worldwide
01.2018 - 01.2020
  • Implementing the communication plan for a marketing campaign on Social Media for a variety of clients like Samsung, Jordan Commercial Bank, Kia and City Mall.
  • Preparing monthly content calendars for the clients covering the suggested content pillars
  • Monitoring the moderation team and updating the FAQs sheet with relevant responses
  • Preparing monthly reports with details on the performance of the campaigns
  • Staying up-to-date with digital technology trends

English Teacher

Ahliyyah School for Girls (ASG) & the Bishop's School for Boys (BSA)
08.2016 - 06.2018
  • Worked collaboratively with the teaching staff to plan lessons based on the Primary Years Program (IB)
  • Developed lessons and assignments centered on literary analysis and writing fundamentals
  • Cultivated welcoming learning environments in both classroom and online contexts
  • Encouraged students to challenge each other and inquire into different themes based on our units
  • Promoted critical thinking and analysis by interpreting assigned texts through diverse academic lenses
  • Promoted inclusion and diversity by selecting texts and supplemental resources (differentiated learning)
  • Kept students engaged by diversifying instructional approaches and integrating technology

PYP Homeroom teacher

Amman Academy
08.2014 - 06.2016
  • Worked collaboratively with colleagues to implement the Primary Years Program into our teaching practices
  • Prepared engaging lessons plans for (Math, English & the Unit of Inquiry)
  • Attended professional development sessions tackling inquiry based learning, differentiation and took Making the PYP happen as a course
  • Boosted student learning using diversified instructional techniques.
  • Developed learning-focused, well-structured environment for students
  • Modernized approaches by incorporating technology such as iPads

Education

Executive Leadership Program -

Saïd Business School, University of Oxford
Online Training
01.2024 - 12.2024

Digital Marketing Certification

Digital Marketing Institute
Online Training
06-2022

Bachelor of Arts - Foreign Languages And Literatures, English-Italian

University of Jordan
Amman
04.2010 - 12.2014

Science Stream -

The Ahliyyah School For Girls
06-2010

Skills

  • Digital Strategy

  • Account management

  • Team development

  • Client relationship building

  • Business Development

  • Digital Strategy

Certification

Oxford Executive Leadership Programme, 12/01/24

Interests

Creative Writing

Art

Sports- Running

Timeline

Client Servicing Director

Masar - Gain Success
01.2025 - Current

Senior Account Manager

Masar - Gain Success
08.2024 - 01.2025

Executive Leadership Program -

Saïd Business School, University of Oxford
01.2024 - 12.2024

Account Manager

Masar - Gain Success
08.2023 - 08.2024

Senior Social Media Officer

International Rescue Committee
07.2022 - 06.2023

Social Media Executive

Cheil Worldwide
08.2018 - 06.2022

Community Manager

Cheil Worldwide
01.2018 - 01.2020

English Teacher

Ahliyyah School for Girls (ASG) & the Bishop's School for Boys (BSA)
08.2016 - 06.2018

PYP Homeroom teacher

Amman Academy
08.2014 - 06.2016

Bachelor of Arts - Foreign Languages And Literatures, English-Italian

University of Jordan
04.2010 - 12.2014

Digital Marketing Certification

Digital Marketing Institute

Science Stream -

The Ahliyyah School For Girls

Similar Profiles

CREATE PROFILE
Saja BakeerClient Servicing Director