Saja Alassaf
Amman
Summary
Experienced Compliance Specialist with a thorough understanding of regulatory standards and compliance procedures. Ensured consistent adherence to industry guidelines in previous roles, demonstrating strong analytical skills and the ability to effectively interpret and implement policies. Strengths include risk assessment, process improvement, and collaboration with cross-functional teams to promote operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Compliance Professional
09.2023 - Current
- Oversee and implement compliance programs, policies, and procedures
- Conduct CAPA (Corrective and Preventive Action) processes
- Perform compliance audits and spot audits to ensure adherence to regulations
- Lead internal audits to identify areas for improvement
- Investigate and resolve customer complaints
- Manage change control requests
- Review batch records for quality assurance
- Conduct line clearance procedures
- Utilize SAP software for compliance and quality management tasks
- Collect and analyze statistics during product testing to identify and remove defect root causes
- Review SOPs for improvements and write new SOPs as needed
- Implement targeted risk mitigation strategies to enhance and maintain exceptional service levels
Data Labeling Specialist
10.2021 - 09.2023
- Worked with text and other types of data, attaching tags to contents at scale
- Delivered high-quality labeled data, leveraging guidelines to meet specific key performance indicators
- Used in-house tools and software for data processing tasks
- Reported issues with tools and software to the development team when necessary
- Provided feedback for improvements to existing tooling to increase labeling throughput and quality
Quality Assurance Inspector
11.2020 - 09.2021
- Performed regular inspections and testing of products and manufacturing processes
- Documented results and devised new methods to ensure robust production processes
- Drew up production plans outlining budgets and schedules
- Prepared reports detailing data analysis and prospective solutions, benefits, and costs
- Partnered with management on creating and implementing production methods, techniques, and equipment
Customer Service Representative
08.2020 - 11.2020
- Resolved customer queries over the phone and by email
- Handled complaints calmly and professionally, providing appropriate solutions to promote customer satisfaction
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
Education
Chemical Engineering
University of Jordan
08-2019
Skills
- Analytical skills
- Auditing
- Continuous improvement
- Data analysis
- Microsoft Office
- Problem-solving
- Quality management
- SAP
- Time Management
- Process improvements
Certification
QMS ISO 9001:2015 Internal Auditor, 2025
Languages
- Arabic
- English
Timeline
Compliance Professional
09.2023 - Current
Data Labeling Specialist
10.2021 - 09.2023
Quality Assurance Inspector
11.2020 - 09.2021
Customer Service Representative
08.2020 - 11.2020
Chemical Engineering
University of Jordan
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