SDL Trados Studio, Phrase, Wordfast, Smartcat, OmegaT, CafeTran Espresso, Memsource
Saif Aldeen Altamimi
Translator/ Interpreter/ Teacher
Irbid
Work Preference
Summary
Multilingual professional with expertise in Arabic-English translation, consecutive, and simultaneous interpreting, delivering accurate, culturally nuanced, and contextually precise language services. Experienced in teaching English to young learners (ages 3–14) using TPR, Circle Time, and conversational methods, creating engaging and inclusive learning environments. Proven ability to enhance communication, comprehension, and language proficiency, while excelling in high-pressure customer service roles, including airline support and restaurant operations. Strong communicator, adaptable, and committed to excellence across education, language services, and client-facing roles.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Agent (EasyJet& Turkish Airline)
Concentrix
Irbid, Irbid
07.2024 - Current
- Assisted passengers with booking, changing, and canceling flights, ensuring smooth travel experiences.
- Resolved customer complaints and issues related to bookings, baggage, and flight schedules, increasing loyalty by 15%, and repeat business by 10%.
- Managed high-pressure situations professionally, maintaining a 95% customer satisfaction rate during conflict resolution.
- Responded to over 50 daily customer requests for flight information, services, and policies with 98% accuracy, improving feedback scores by 20%.
- Maintained detailed records of passenger interactions, ensuring 100% follow-up, and timely resolution of issues.
- Built rapport with customers through active listening, enhancing passenger retention by 25%, and generating positive feedback.
- Improved efficiency and problem-solving, reducing resolution time by 20%, and consistently exceeding performance metrics.
English Conversation & Circle Time Teacher – 5–14
Smart Bees Academy
09.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
University Teacher
Freelancer
10.2021 - Current
- Developed strong relationships with students, parents, and colleagues, boosting parent-teacher engagement by 15%.
- Improved student comprehension by 20% by adapting teaching methods to diverse learning styles.
- Implemented innovative teaching techniques, increasing student participation by 25%, and critical thinking by 15%.
- Established a positive classroom environment, reducing behavioral incidents by 40%.
- Integrated technology into lessons, raising student engagement by 30%.
English Language Teacher (TPR Method) – Ages 3–12
Success Story Kindegarten
06.2025 - 09.2025
- Delivered engaging, interactive English lessons to over 100 young learners using the Total Physical Response (TPR) method, effectively combining language acquisition with movement to reinforce comprehension and retention.
- Developed dynamic lesson plans tailored to varied learning styles, enhancing vocabulary, grammar, and pronunciation, while keeping students motivated and active.
- Increased student engagement and participation by over 20% through gamified activities, storytelling, and kinesthetic learning strategies.
- Monitored individual progress, providing timely feedback to students and parents, resulting in measurable improvements in language proficiency and confidence.
- Fostered a positive and inclusive learning environment, promoting teamwork, respect, and self-expression among children aged 3–12.
- Incorporated multimedia, visual aids, and real-life scenarios to create memorable learning experiences, improving retention and practical use of English in daily communication.
- Collaborated with colleagues to design and refine curricula, ensuring consistency and alignment with educational standards across all age groups.
English Teacher
Hikmat Al-Farouq
11.2024 - 01.2025
- Developed and implemented innovative lesson plans, increasing student engagement and participation by 15% to 20%.
- Enhanced student comprehension and performance in English and literature, improving test scores and assessment results by up to 25%.
- Promoted a positive learning environment and modeled respect, reducing behavioral issues by 15%, and classroom incidents by 30%.
- Utilized multimedia strategies and hands-on activities to foster critical thinking, problem-solving, and teamwork skills.
- Collaborated with colleagues to support struggling students, achieving a 25% reduction in failure rates.
- Designed assessments and standardized curricula across classes, ensuring full alignment with educational standards.
Technical and Literary Translator
Freelance
01.2021 - Current
- Cultural and literary impact: Promoted diversity by translating underrepresented voices.
Facilitated cultural exchange by making foreign literature accessible. - High productivity and quality: Completed a 150-page novel translation in four days, maintaining literary quality.
Translated over 1,000 pages of technical, legal, and business documents with precision. - Tools and efficiency: Utilized CAT tools for faster, more accurate translations.
- Client collaboration and success: Developed strong client relationships, leading to repeat business.
Customized translations to balance technical accuracy with cultural context. - Mentorship and professionalism: Mentored junior translators, fostering professional growth.
Associate
McDonald's
07.2022 - 04.2023
- Provided excellent service to 150–200 customers daily, improving satisfaction ratings by 15%, and resolving 95% of issues on first contact.
- Handled front counter and drive-thru operations, processing $5,000 in daily transactions with 99% accuracy, while reducing wait times by 15–25%.
- Maintained cleanliness, and adhered to health and safety standards, achieving 100% compliance during inspections and audits.
- Collaborated with team members to complete orders efficiently, boosting team productivity by 10–15%, and ensuring 98% order accuracy.
- Operated in a fast-paced environment, multitasking effectively to meet quality expectations, and consistently exceeding performance metrics.
- Contributed to a positive work environment, reducing staff turnover by 12% through teamwork and effective communication.
- Familiarized with menu items to enhance the customer experience and upselling, increasing additional sales by 8%.
Education
Bachelor of Arts - Language Interpretation And Translation
Yarmouk University
09-2024
Skills
Cultural awareness & Language localization
Software
Zoom, Microsoft Teams, Google Meet Kahoot, Quizizz, Nearpod, Padlet Smartboards & Multimedia Presentation Tools PowerPoint / Google Slides
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Forms) Notion, Trello, Asana (task/project management) Email communication tools
Typing (fast and accurate) File conversion & formatting (PDF, Word, Excel) Data entry and database management Online research & resource curation
Personal Information
- Date of Birth: 04/26/2002
- Gender: Male
- Nationality: Jordanian
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Translation
Proofreading
Interpreting
English Teaching
Quote
The most beloved of people to Allah are those who are most beneficial to others.
The Prophet Muhammad ﷺ
Timeline
English Conversation & Circle Time Teacher – 5–14
Smart Bees Academy
09.2025 - Current
English Language Teacher (TPR Method) – Ages 3–12
Success Story Kindegarten
06.2025 - 09.2025
English Teacher
Hikmat Al-Farouq
11.2024 - 01.2025
Customer Service Agent (EasyJet& Turkish Airline)
Concentrix
07.2024 - Current
Associate
McDonald's
07.2022 - 04.2023
University Teacher
Freelancer
10.2021 - Current
Technical and Literary Translator
Freelance
01.2021 - Current
Bachelor of Arts - Language Interpretation And Translation
Yarmouk University
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